Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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Jordan Roeser

Greeley,CO

Summary

Enthusiastic and adaptable professional with a background in patient care, education support, and customer service. Currently pursuing a graduate degree in Speech-Language Pathology at the University of Northern Colorado. Demonstrated track record of delivering exceptional service, maintaining composure in high-pressure situations, and rapidly adapting to new processes. Seeking to utilize strong communication, organizational, and interpersonal skills in an internship opportunity within the field of Speech-Language Pathology.

Overview

4
4
years of professional experience

Work History

Barista

Dutch Bros
01.2024 - Current
  • Delivered exceptional customer service by taking orders, answering inquiries, and providing personalized recommendations
  • Maintained a calm and professional demeanor while efficiently managing customer interactions
  • Demonstrated adaptability by effectively managing multiple tasks and prioritizing customer needs
  • Utilized strong communication skills to ensure customer satisfaction and build rapport

Barista

Starbucks Corporation
08.2022 - Current
  • Provided exceptional customer service in a fast-paced environment, consistently exceeding customer expectations and building rapport with regular customers
  • Maintained a calm and professional demeanor while efficiently managing high-volume orders, addressing customer inquiries, resolving issues, and de-escalating customer concerns
  • Demonstrated adaptability by effectively managing multiple tasks, prioritizing orders, and quickly mastering new beverage recipes and POS system updates
  • Prepared food and beverages with meticulous attention to detail, adhering to strict quality, safety, and product presentation standards

Preschool Paraprofessional

Skyview Elementary School
08.2023 - 01.2024
  • Supported the lead teacher in delivering engaging lesson plans and classroom activities for preschool students
  • Provided individualized and small-group support to students in academic and developmental tasks, fostering a positive learning environment
  • Monitored and managed classroom behavior, promoting a safe, respectful, and inclusive learning environment
  • Prepared educational materials and classroom resources to support lesson delivery and student engagement
  • Maintained open communication with parents and caregivers regarding student progress, addressing concerns and providing updates

Patient Care Technician

Sky Ridge Medical Center
04.2021 - 08.2021
  • Collaborated with and safely transferred patients using transfer/gait belts, ensuring patient safety and comfort
  • Provided compassionate patient care, advocating for patient comfort and well-being
  • Monitored medical supply inventory levels and coordinated supply orders to maintain adequate stock
  • Safely and efficiently transported patients via wheelchair, bed, and stretcher, adhering to hospital protocols

Education

Master of Arts Candidate - Audiology and Speech-Language Science

University of Northern Colorado
Greeley, CO
08.2026

Bachelor of Science - Audiology and Speech-Language Science

University of Northern Colorado
Greeley, CO
05.2023

Skills

  • Interpersonal Communication
  • Verbal Communication
  • Written Communication
  • Parent Communication
  • Active Listening
  • Patient Safety
  • Patient Transport
  • Compassionate Care
  • Classroom Management
  • Lesson Plan Support
  • Individualized Support
  • Customer Satisfaction
  • Service Excellence
  • Time Management
  • Attention to Detail
  • Multitasking
  • Microsoft Office Suite
  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving

Leadership Experience

  • Delta Zeta Sorority, Academic Chairwoman, 12/01/21 - 05/31/23, Managed a mentor program that paired 20+ new members with upperclassmen, maintained class and instructor files for 100+ members, and provided academic support and resources for members on academic probation.
  • Delta Zeta Sorority, Vice President of Finance, 12/01/21 - 05/31/23, Collected and tracked chapter funds, processed payments, and ensured accurate financial record-keeping.
  • Delta Zeta Sorority, Historian/Chaplain, 12/01/21 - 05/31/23, Conducted chapter meditations/devotions and informed the chapter about different religious groups or opportunities on campus and in the community., Cared for the archives and made a permanent record of all matters of interest and importance relating to the chapter and its alumnae.
  • Delta Zeta Sorority, Vice President of Philanthropy Assistant, 12/01/21 - 05/31/23, Assisted in educating 100+ chapter members on philanthropic obligations, researched and coordinated 2+ service activities per semester that benefit the local community, organized a campus-wide Delta Zeta sponsored philanthropy event that benefits the speech and hearing impaired per year, and tracked volunteer hours for each chapter member.

Timeline

Barista

Dutch Bros
01.2024 - Current

Preschool Paraprofessional

Skyview Elementary School
08.2023 - 01.2024

Barista

Starbucks Corporation
08.2022 - Current

Patient Care Technician

Sky Ridge Medical Center
04.2021 - 08.2021

Bachelor of Science - Audiology and Speech-Language Science

University of Northern Colorado

Master of Arts Candidate - Audiology and Speech-Language Science

University of Northern Colorado
Jordan Roeser