Jordan Rose
Clarksville,TN
Summary
Current Case Manager at Tennessee Department of Children's Services, excelling in problem-solving and case documentation. Skilled in building relationships and empowering clients, I achieved positive outcomes through comprehensive management plans, ensuring compliance and confidentiality while adapting strategies to meet evolving needs.
Overview
10
10
years of professional experience
Work History
Case Manager
Tennessee Department Of Children's Services
08.2020 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Customer Service Staff
Publix
03.2015 - 07.2020
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Social Work
Austin Peay State University
Clarksville, TN05-2020
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Documentation and reporting
- Relationship building
- Positive attitude
- Email and telephone etiquette
Timeline
Case Manager
Tennessee Department Of Children's Services
08.2020 - Current
Customer Service Staff
Publix
03.2015 - 07.2020
Bachelor of Science - Social Work
Austin Peay State University
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