Jordan Rosetta
Groton
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Amigos Taqueria Y Tequila. Expert in multitasking and order accuracy, consistently enhancing guest experiences and fostering repeat visits. Proven ability to engage customers and optimize dining crew workflow, ensuring seamless service in high-volume settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Amigos Taqueria Y Tequila
10.2020 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/ Bartender
The Andrea Seaside Restaurant
06.2015 - 09.2020
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed order accuracy and timely delivery to enhance operational efficiency.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Server
Weekapaug Inn
03.2013 - 03.2015
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed food and drink orders efficiently in high-pressure environments.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Bachelor of Science - Chemistry
Dominican College of Blauvelt
Orangeburg, NY06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Order accuracy
- Food safety practices
- Performance improvement
- Task prioritization
- Table setting knowledge
- Bill computation
- Wine service
- Wine pairings
- Multitasking and organization
- Upselling techniques
- Dining crew workflow optimization
- Point-of-sale system
- Specials promotion
- Point of sale (POS) system operations
- Customer feedback management
Certification
Forbes 5 Star training in Hospitality
Timeline
Server
Amigos Taqueria Y Tequila
10.2020 - 01.2025
Server/ Bartender
The Andrea Seaside Restaurant
06.2015 - 09.2020
Server
Weekapaug Inn
03.2013 - 03.2015
Bachelor of Science - Chemistry
Dominican College of Blauvelt
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