Jordan Ross
Hobby Lobby
Spring Hill,FL
7
years of professional experience
Dedicated professional with proven strengths in customer service and team leadership. Committed to enhancing customer satisfaction and fostering a positive work environment.Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Work History
Assistant Manager
2 Years- Assisted in managing daily store operations to ensure smooth workflow and customer satisfaction.
- Coordinated product displays to enhance visual merchandising and drive sales effectiveness.
- Trained new team members on operational procedures and customer service standards.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Monitored employee performance, providing feedback and support to improve overall efficiency.
- Resolved customer inquiries and complaints promptly, enhancing the overall shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Sales Associate
4 Years 10 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store displays and merchandise organization to ensure optimal visual appeal.
- Processed transactions efficiently, ensuring accurate cash handling and customer service.
- Collaborated with team members to achieve daily sales goals and promote teamwork.
- Resolved customer inquiries and complaints effectively, enhancing satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Team motivation
Staff training and development
Time management
Employee scheduling
Orientation and training
Multitasking and organization
Strategic thinking
Adaptability and flexibility
Timeline
Assistant Manager
Hobby Lobby
08.2024 - CurrentRead More
Sales Associate
Hobby Lobby
10.2019 - 08.2024Read More
Faith Christian Acedemy
High School Diploma
Read More