Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Rouse

Raleigh,NC

Summary

Dynamic server with proven expertise in delivering exceptional customer service and upselling techniques. Adept at managing dining experiences and ensuring guest satisfaction in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Server

stir restaurant and oyster bar
Raleigh, North Carolina
08.2026 - Current
  • Delivered exceptional customer service, enhancing guest satisfaction in a fast-paced dining environment.
  • Assisted with menu recommendations and promptly answered guest inquiries, improving overall dining experience.
  • Promoted house specials and presented ice shows at the table, engaging guests and increasing interest in offerings.
  • Maintained cleanliness and organization of tables and dining areas.

Server Manager

Cru wine bar and bistro
Cary, North Carolina
05.2024 - 08.2026
  • Collaborated with kitchen staff to streamline food preparation processes.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Developed and maintained positive relationships with customers for repeat business.
  • Provided information about menu selections and made recommendations.
  • Maintained table setting by removing courses, replenishing utensils, and refilling drinks.
  • Served orders by picking up and delivering customers' choices from the bar and the kitchen.
  • Collected cash sales from employees to properly tip each server after the shift.

Server

Tony's tap and oyster bar
Cary, North Carolina
08.2021 - 07.2022
  • Delivered exceptional customer service and ensured guest satisfaction at a busy seafood restaurant
  • Delivered exceptional customer service and ensured guest satisfaction at a busy seafood restaurant.
  • Managed food orders and timing in collaboration with kitchen staff to enhance overall service flow.
  • Coordinated food and drink orders for VIP musical acts, ensuring seamless communication among management, staff, and performers.

Education

High School Diploma -

Athens Drive High School
Raleigh, NC
05-2004

Skills

  • Customer service
  • Menu knowledge
  • Wine expertise
  • Wine service
  • Upselling techniques
  • Table management
  • Food preparation
  • Inventory oversight
  • team leadership

Timeline

Server

stir restaurant and oyster bar
08.2026 - Current

Server Manager

Cru wine bar and bistro
05.2024 - 08.2026

Server

Tony's tap and oyster bar
08.2021 - 07.2022

High School Diploma -

Athens Drive High School
Jordan Rouse