Senior Account Manager
Jordan Ruesch
MarketStar on behalf of Nextdoor
Riverdale,UT
12
Years of experience
Experienced with managing high-value client accounts and developing long-term business strategies. Utilizes relationship-building techniques and effective communication to meet and exceed client expectations. Track record of strong negotiation skills and strategic planning, ensuring sustained business growth and client satisfaction. Professional with proven track record in account management, delivering impactful results through strategic planning and client relationship building. Expertise in leading cross-functional teams, driving sales growth, and adapting to evolving business needs. Strong skills in negotiation, problem-solving, and project management ensure successful outcomes and high client satisfaction. Known for reliability, flexibility, and collaborative approach to achieving team goals.
Work History
1 Year 6 Months
03.2025 - Current
1 Year 6 Months
Senior Account Manager
MarketStar on behalf of Nextdoor | Ogden, UT
03.2025 - Current
- Managed client relationships to ensure satisfaction and retention across diverse accounts.
- Developed strategic account plans that aligned with client objectives and company goals.
- Led cross-functional teams to deliver solutions that addressed client needs and improved service delivery.
- Analyzed market trends to identify growth opportunities and inform account strategy adjustments.
- Mentored junior account managers, providing guidance on best practices in client management and negotiation techniques.
- Collaborated with sales teams to enhance product offerings based on client feedback and market demands.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
2 Years 7 Months
08.2022 - 03.2025
2 Years 7 Months
Senior Client Partner
MarketStar on behalf of Reddit | Ogden, UT
08.2022 - 03.2025
- Led strategic client engagements, enhancing relationships and driving long-term partnerships.
- Developed tailored solutions to address client needs, ensuring alignment with business objectives.
- Mentored junior team members, fostering professional growth and knowledge sharing within the team.
- Analyzed market trends and competitor strategies to inform client recommendations and initiatives.
- Implemented process improvements that streamlined workflows and increased operational efficiency for clients.
- Consistently delivered above goals, averaging 342% Quota attainment over 2024
5 Months
03.2022 - 08.2022
5 Months
Package Handler
FedEx Ground | Ogden, UT
03.2022 - 08.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Assisted Operations Admins with during busy periods, developing new skills while boosting warehouse efficiency.
6 Months
09.2021 - 03.2022
6 Months
Assistant General Manager
The Lighthouse Lounge | Ogden, UT
09.2021 - 03.2022
- Developed training programs to improve staff performance and enhance team efficiency.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
5 Years 11 Months
05.2014 - 04.2020
5 Years 11 Months
Project Manager
Consolidated Electrical Distributors | Ogden, UT
05.2014 - 04.2020
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Oversaw high profile projects for by planning, designing, and scheduling phases.
- Provided accurate, detailed quantity take-offs from project drawings and technical specifications.
- Reined in project costs while meeting key milestones.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Emphasized product features based on analysis of customers' needs.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
Education
High School Diploma
Carbon High School | Price, UT | 08.2010
Skills
Account Acquisition
Revenue Forecasting
Customer Service
Sales Presentation
Time Management
Daily Workflows
Data Entry
Revenue Growth
Timeline
Senior Account Manager
MarketStar on behalf of Nextdoor
03.2025 - CurrentRead more
Senior Client Partner
MarketStar on behalf of Reddit
08.2022 - 03.2025Read more
Package Handler
FedEx Ground
03.2022 - 08.2022Read more
Assistant General Manager
The Lighthouse Lounge
09.2021 - 03.2022Read more
Project Manager
Consolidated Electrical Distributors
05.2014 - 04.2020Read more
Carbon High School - High School Diploma,
Read more