Jordan Russell
Eldon,MO
Summary
Known for being compassionate, professional and dependable. Skilled in customer service, record keeping, patient care, and appointment scheduling. Pursuing a position where well-honed office or medical skills will be appreciated. Diverse individual with the poise to tackle multiple tasks in an office-centered or clinic environment.
Overview
9
9
years of professional experience
Work History
Private Nanny
Neville Family
Eldon, MO
04.2023 - 03.2024
- Developed strong relationships with parents, maintaining open communication about child's progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books
- Prepared healthy, age-appropriate snacks and meals.
- Adapted caregiving approaches based on individual needs of child to provide personalized support.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Monitored child's play activities to verify safety.
Caregiver for a Terminally-ill Family Member
Caregiving
Eldon, MO
10.2021 - 02.2023
- Assisted with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, bathing, grooming, meal preparation, and medication reminders.
- Performed housekeeping duties to maintain cleanliness
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided mental support and physical activities to accomplish quality of life and sustain needs.
- Made appointments and transported individual to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on progress, informing adjustments in care plans when necessary.
- Turned and positioned when bedbound to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Handled incoming mail and bills
Veterinary Receptionist/Assistant
Lake Hills Veterinary Clinic
Osage Beach, MO
08.2017 - 10.2021
- Served as an enthusiastic and helpful first point of contact for new clients and referring veterinarians.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Effectively communicated with the veterinarians and vet techs to ensure the highest quality veterinary care was given to patients.
- Maintained the cleanliness of exam rooms and labs and adhered to all sanitation and safety standards.
- Assisted with walking, feeding and picking up after the animals.
- Printed prescription requests and queries in compliance with practice protocol.
- Communicated with families of patients about care plans, procedures and follow-up home care
- Carefully managed record requests between other hospitals and specialty practices.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Monitored and ordered supplies and materials to keep office well stocked.
- Performed venipuncture, prepared and administered vaccinations, injections, and oral medications
- Demonstrated commitment to ongoing professional development by attending relevant training sessions and seminars, staying current on industry best practices.
- Assisted in training new staff members on reception and vet assistant procedures and software systems, contributing to overall team success.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
Front Desk Clerk
Super 8
Eldon, MO
04.2015 - 08.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Ran daily audit report and cash deposits.
- Maintained transaction security by verifying payment cards against identification.
- Kept hotel lobby, kitchen, and pool room clean, to ensure proper sanitation throughout the facility.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Kept track of hotel inventory and unloaded shipments upon arrival.
Education
Veterinary Technician - Veterinary Medicine
Penn Foster College
OnlineHigh School Diploma -
Penn Foster -High School
03.2013
Skills
- Teamwork and Collaboration
- Telephone Etiquette
- Medical Recordkeeping
- Employee Training
- Customer Service
- Compassionate Care
- Microsoft Office
- Data Entry
- Respectful and Compassionate
Timeline
Private Nanny
Neville Family
04.2023 - 03.2024
Caregiver for a Terminally-ill Family Member
Caregiving
10.2021 - 02.2023
Veterinary Receptionist/Assistant
Lake Hills Veterinary Clinic
08.2017 - 10.2021
Front Desk Clerk
Super 8
04.2015 - 08.2017
Veterinary Technician - Veterinary Medicine
Penn Foster College
High School Diploma -
Penn Foster -High School