Shakira Baptiste
5502 Denton Drive Cut Off
Summary
Skilled in navigating fast-paced environments, effectively multitasking, solving problems, and maintaining professionalism to enhance team performance and organizational success.
Overview
7
7
years of professional experience
Work History
Private Nanny
01.2020
- Provided care for a toddler and an infant, including feeding, diapering, and developmental play.
- Supervised children’s activities and ensured a safe environment.
- Completed household tasks such as laundry, meal preparation, and light cleaning.
- Transported children to school/daycare and supported homework routines.
Substitute Teacher
ESS
04.2025 - Current
- Provide instructional support across elementary, middle, and high school classrooms.
- Follow lesson plans to maintain continuity of learning.
- Manage classroom behavior and maintain a safe, structured environment.
- Adapt quickly to diverse student needs and communicate effectively with school staff.
Flight Attendant
Southwest Airlines
12.2021 - Current
- Ensure the safety and comfort of passengers on domestic and international flights.
- Deliver exceptional customer service while managing diverse passenger needs.
- Conduct safety demonstrations and respond to in-flight situations with professionalism.
- Maintain readiness for on-call and standby assignments in a fast-paced environment.
Haitian Creole Interpreter
Western East Communications
09.2021 - 12.2021
- Delivered accurate interpretation for Haitian Creole–speaking patients.
- Ensured clear, confidential, and culturally sensitive communication.
- Eliminated language barriers through native-level fluency.
Customer Service Associate
Food Emporium
01.2019 - 04.2020
- Assisted customers with selecting and purchasing merchandise based on their needs.
- Explained product features and care instructions.
- Supported inventory management and restocking.
- Ensured a positive shopping experience through attentive service.
Education
Early Childhood Education Major
St. Francis College
Skills
- Oversaw customer service operations to improve satisfaction levels Developed training programs for hospitality staff to elevate service quality Implemented strategies to streamline service processes and enhance guest engagement
- Oversaw classroom dynamics to foster an inclusive and productive educational atmosphere Guided youth development initiatives to enhance personal growth and teamwork Implemented behavior management strategies to promote discipline and respect among students
- Developed and enforced aviation safety procedures to enhance operational safety and risk management
- Oversaw event planning processes to align with organizational goals Managed coordination efforts to enhance team collaboration and efficiency Drove successful execution of events by implementing strategic planning initiatives
- Implemented effective time management strategies to streamline workflow and meet deadlines
- Utilized advanced computer skills to streamline processes and improve productivity
- Demonstrated proficiency in typing at 45 words per minute to support timely documentation
- Utilized proficiency in Haitian Creole to enhance cross-cultural interactions
- Led initiatives to enhance communication strategies across departments Developed comprehensive written content to align with organizational goals Fostered collaboration through effective messaging and documentation
- Led diverse teams in executing strategic initiatives to enhance project outcomes Cultivated a culture of collaboration and accountability among team members Drove alignment across departments to ensure project success and stakeholder satisfaction
- Oversaw project timelines and resource allocation to enhance organizational efficiency Led initiatives to streamline processes and improve multitasking capabilities across teams Fostered a collaborative environment to optimize task management and execution
Accomplishments
- Women’s Soccer Scholarship Recipient (2 years), St. Francis College
Timeline
Substitute Teacher
ESS
04.2025 - Current
Flight Attendant
Southwest Airlines
12.2021 - Current
Haitian Creole Interpreter
Western East Communications
09.2021 - 12.2021
Private Nanny
01.2020
Customer Service Associate
Food Emporium
01.2019 - 04.2020
Early Childhood Education Major
St. Francis College