Jordan Selitsky
Scottsdale,AZ
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Manager
Dillards Department Store
Scottsdale, AZ
01.2022 - 02.2024
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Performed analysis of current processes within the sales department to identify areas needing improvement.
- Negotiated contracts with suppliers to achieve cost savings without compromising quality standards.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Public Relations Marketing Manager
TLC PR
01.2021 - 12.2021
- Teamed with Darcey and Stacey Silva, TLC and House of Eleven to develop brand media relations strategies
- Directed 20 informational programs per quarter designed to foster favorable public and stockholder perceptions of company's accomplishments
- Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages
- Consulted with advertising agencies to arrange promotional campaigns in all types of media
- Reported on press coverage recaps to determine areas for improvement
- Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions
- Increased revenues and supported business goals by developing public relations strategies and campaigns
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications
- Raised brand awareness through consistent marketing efforts and product campaign launches
- Developed innovative marketing and PR strategies.
Senior Loan Processing Manager
Loan Depot
01.2020 - 11.2020
- Recruited, interviewed, hired and trained over 40 employees and implemented mentoring program to promote positive feedback and engagement
- Originated, reviewed, processed, closed and administered customer loan proposals
- Assisted senior-level credit officers with complex loan applications
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Drove operational improvements which resulted in savings and improved profit margins
- Identified and capitalized on community business opportunities with effective networking
- Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations
- Protected company assets with strategic risk management approaches
- Engaged employees in business processes with positive motivational techniques
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
- Assessed budget plans and present costs to forecast trends and recommend changes
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Developed and maintained relationships with customers, lenders and other third parties
- Evaluated loan requests and documents to verify accuracy and completeness.
Regional Sales and Marketing Operations Manager
Diamond Resorts
08.2018 - 11.2019
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Spearhead overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
- Developed strategic and tactical marketing plans for region
- Collaborated with clients to optimize software functions.
National Contract and Credit Training Manager
Diamond Resorts
06.2017 - 07.2018
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
- Identified profitable business leads and built pipeline of prospective customers
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue
- Identified staff requirements and communicated to human resource department to initiate recruitment and training processes
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short and long-term objectives
- Facilitated training for associates through daily coaching and regular business partnerships and performance appraisals
- Managed projects in field, supervising team of 20 staff members and meeting all anticipated deadlines
- Worked cross-functionally with sales, management and other departments to maintain effective operations
- Oversaw reporting, documentation and recordkeeping requirements for department.
Director of Special Events
Diamond Resorts
11.2016 - 05.2017
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Coordinated vendors, timelines and budgets for events
- Organized venues, budgets, guest lists, catering and event timelines
- Established clear objectives and goals for each event, drove execution toward goals and measured and monitored results to track impact
- Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
Regional Contracts Manager - Western Business Unit
Diamond Resorts
10.2013 - 10.2016
- Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds
- Negotiated preferred terms and conditions for company to achieve significant savings
- Sourced unique items and built relationships with vendors able to reliably deliver high-quality goods
- Collaborated with management to assess materials needs and look for improved options to better meet changing demands
- Effectively controlled the release of proprietary and confidential information for general client lists
- Decreased sourcing costs through negotiation and demand management
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter
- Administered financial aspects of contracts, including establishing and checking coding procedures, monitoring reports and updating internal files
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
- Supervised staff to optimize brand expansion initiatives and productivity
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
Education
BBA Business Administration And Management -
Arizona State University
10.2018
Skills
- Project Management
- Budget Development
- Staffing Oversight
- Quality Assurance Oversight
- General Management And Administration
- Workload Streamlining
- Employee Empowerment
- Hiring Strategy Management
- Operational Planning
- Administrative Oversight
- Process Improvements
- Rapport And Relationship Building
- Customer Service And Care
- Detail-Oriented Data Analysis
- Territory And Account Management
- Recruitment And Team Development
- Client Onboarding
- Recruitment And Selection
- Territory Sales Management
Certification
- 2016, Arizona School of Real Estate And Business, Scottsdale, AZ, Real Estate License
- 2016, National Notary Association | NNA, Scottsdale, AZ, Licensed Notary State of Arizona
References
References Are Available Upon Request
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Hebrew
Native/ Bilingual
Russian
Native/ Bilingual
Polish
Native/ Bilingual
Spanish
Full Professional
Persian
Full Professional
References
References available upon request.
Timeline
Sales Manager
Dillards Department Store
01.2022 - 02.2024
Public Relations Marketing Manager
TLC PR
01.2021 - 12.2021
Senior Loan Processing Manager
Loan Depot
01.2020 - 11.2020
Regional Sales and Marketing Operations Manager
Diamond Resorts
08.2018 - 11.2019
National Contract and Credit Training Manager
Diamond Resorts
06.2017 - 07.2018
Director of Special Events
Diamond Resorts
11.2016 - 05.2017
Regional Contracts Manager - Western Business Unit
Diamond Resorts
10.2013 - 10.2016
BBA Business Administration And Management -
Arizona State University
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