Jordan Setzer McCurry

• Implemented patient satisfaction surveys to identify areas for improvement.
• Trained new staff members on proper procedures for handling patient complaints or questions.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
• Explained various admission forms and policies, acquiring signatures for consent.
• Attended weekly team meetings to discuss current cases and provide updates on progress made towards resolving them.
• Assisted in the development of policies related to patient care and advocate services.
• Developed innovative strategies to improve efficiency in patient intake process.
• Provided leadership during times of organizational change or crisis situations.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Resolved customer complaints and issues promptly, maintaining a positive brand image.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Oversaw marketing initiatives, increasing brand awareness and sales.
• Resolved customer inquiries and complaints requiring management-level escalation.

Level 1 Certified in the training of Lead Management, Sales, and Customer Service.

• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Monitored progress by establishing plans, budgets and measuring results.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Reviewed legal documents related to business operations.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Oversaw budgeting and financial management.
• Developed policies and procedures for the organization.

• Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
• Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.
• Cleaned and restocked operating room, gathering and placing equipment and supplies.
• Provided technical assistance to surgeons, surgical nurses or anesthesiologists.
• Maintained proper sterile field during surgical procedures.
• Monitored and assessed operating room conditions and patient and surgical team needs.