Jordan Sims

Specializes in investigating human trafficking and narcotic activity.

• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Carefully documented statements, observations, and evidentiary materials.
• Conducted interviews with witnesses and confidential informants.
• Breacher for SWAT team. Utilized for barricaded subjects, hostage situations.

• Increased profit by streamlining operations.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Developed and implemented strategies to maximize customer satisfaction.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Maintained high standards of customer service by building relationships with clients.

• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Identified potential risks in client businesses and recommended appropriate insurance coverage.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Cross-sold insurance products to existing clients to reach sales targets.
• Utilized CRM software to manage client relationships.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Finalized sales and collected necessary deposits.
• Educated clients on insurance policies and procedures.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
• Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Negotiated contracts with clients to establish best coverage with lowest cost.
• Followed up promptly with interested clients to close sales.
• Generated quotes and proposals for clients to match individual needs.

• Monitored customer feedback and identified areas of improvement.
• Met with customers to provide information about available products and policies.
• Analyzed customer needs to provide customized insurance solutions.
• Generated leads through cold-calling, networking and other outreach methods.