Jordan Smith
Shelby,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Representative
Herc Equipment Rentals
2018.04 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
Key Account Specialist
Herc Equipment Rentals
2020.09 - 2022.05
- Strengthened key account relationships by consistently providing exceptional customer service and addressing client needs promptly.
- Increased sales revenue through strategic planning and implementation of effective marketing campaigns targeted towards key accounts.
- Identified new business opportunities within existing accounts to expand market share and drive growth.
- Collaborated with cross-functional teams to develop tailored solutions that met the unique needs of each key account.
Education
Associate of Arts -
Cleveland Community College
Shelby08.2015
Skills
- Records Management
- Client Account Management
- Sales Forecasting
- Customer Retention
- Customer Success Management
- Territory Growth
- Relationship Building
Timeline
Key Account Specialist
Herc Equipment Rentals
2020.09 - 2022.05
Sales Representative
Herc Equipment Rentals
2018.04 - Current
Associate of Arts -
Cleveland Community College
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