Jordan Smith
Briarwood,New York
Summary
Accomplished Dispatcher/Driver Technician with a proven track record at Santariano Logistics LLC, enhancing fleet efficiency and customer satisfaction. Expert in dispatching procedures and route planning, coupled with strong leadership in managing teams for optimal performance. Skilled in machine maintenance and adept at fostering positive customer relations, significantly improving service delivery.
Overview
6
6
years of professional experience
Work History
Amazon Dispatcher/Driver Technician
Santariano Logistics LLC
03.2021 - Current
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Checked, repaired and repacked equipment to meet specifications.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Chromebook Specialist/Computer Technician
Google
01.2020 - 02.2021
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Monitored, tracked and documented service support activity to assist future problem resolution.
- Trained users to operate and manage hardware and software.
- Enhanced system performance by conducting regular software and hardware updates.
Supervisor
GameStop
06.2018 - 12.2019
- Greeted customers in a timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer questions and requests in a prompt and efficient manner.
- Contacted other store locations to determine merchandise availability.
Education
High School Diploma -
Queensborough Community College of The City University of New York
Oakland Gardens, NYSkills
- Dispatching procedures
- Facility and grounds maintenance
- Machine maintenance and repair
- Network repairs and maintenance
- Route Planning
- Service planning
- Data Entry
Timeline
Amazon Dispatcher/Driver Technician
Santariano Logistics LLC
03.2021 - Current
Chromebook Specialist/Computer Technician
Google
01.2020 - 02.2021
Supervisor
GameStop
06.2018 - 12.2019
High School Diploma -
Queensborough Community College of The City University of New York
Similar Profiles
ARTURO DE LA OARTURO DE LA O
General Manager at South Central Logistics / Exel Logistics LLCGeneral Manager at South Central Logistics / Exel Logistics LLC
Veena Janies DsouzaVeena Janies Dsouza
Administrative officer and Assistant HR at Integrated Freight and Logistics LLC & Modern General Trading LLCAdministrative officer and Assistant HR at Integrated Freight and Logistics LLC & Modern General Trading LLC
Cecilia Salinas GarzaCecilia Salinas Garza
Administrative Bookkeeper/Freight BrokerAccounting at Super Sonic Transport, LLC/JDC Logistics, LLCAdministrative Bookkeeper/Freight BrokerAccounting at Super Sonic Transport, LLC/JDC Logistics, LLC
Stephanie GoncalvesStephanie Goncalves
Licensed Practical Nurse at Northwell Health Stern Rehab and NursingLicensed Practical Nurse at Northwell Health Stern Rehab and Nursing
Lisagay SamuelsLisagay Samuels
Teletech Coordinator (hybrid) at Tapestry HealthTeletech Coordinator (hybrid) at Tapestry Health