Toby Lawrence
Riverside,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Amazon Dispatcher
Carter Shipping Services LLC
06.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Directed dispatching, routing, and tracking of 45 to 50 fleet vehicles.
Delivery Driver
Villagrana Logistics
10.2021 - 06.2022
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Followed corporate procedures to maintain company and customer data confidentiality.
Medical Transport
Brockton Medical Transport
04.2021 - 10.2021
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Documented and reported mechanical issues to appropriate service personnel.
- Completed mechanical checklist prior to each shift, monitoring functionality of ambulance.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Customer Service Specialist
Dicks Sporting Goods
07.2018 - 04.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Developed customer service improvement initiatives to decrease customer wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Kitchen Hand/Key Holder
Vito’s Pizza
09.2016 - 07.2018
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods..
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
Education
Bachelor of Arts - Music Industry
Cal State Poly Pomona
06.2025
Associate of Arts - Applied Arts
Riverside Community College
05.2022
High School Diploma -
Corona High School
06.2017
Skills
- Data Entry
- Schedule Management
- Customer Relations
- Work Order Management
- Customer Relationship Management
- Dispatching procedures
- Schedule Coordination
- Database updates
Accomplishments
- Captain of Arsenal FC US Developmental Academy
- Volunteer at Ronald McDonald House
- Volunteer at Crossroads Church Corona, CA
Timeline
Amazon Dispatcher
Carter Shipping Services LLC
06.2022 - Current
Delivery Driver
Villagrana Logistics
10.2021 - 06.2022
Medical Transport
Brockton Medical Transport
04.2021 - 10.2021
Customer Service Specialist
Dicks Sporting Goods
07.2018 - 04.2021
Kitchen Hand/Key Holder
Vito’s Pizza
09.2016 - 07.2018
Bachelor of Arts - Music Industry
Cal State Poly Pomona
Associate of Arts - Applied Arts
Riverside Community College
High School Diploma -
Corona High School
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