JORDAN STRAWN
Queen Creek,AZ
Summary
Energetic and personable server/bartender with extensive experience in providing outstanding customer service in high-volume hospitality environments. Seeking a challenging role where I can utilize my skills in hospitality, mixology, and team collaboration to enhance the guest experience and contribute to a dynamic team.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Server
The Vig McCormick Ranch
01.2024 - Current
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed food and beverage orders efficiently in a fast-paced environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Mellow Mushroom
12.2021 - 11.2023
- Resolved customer complaints promptly, enhancing overall dining experience.
- Assisted in inventory management, ensuring adequate supply levels for smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Black Bear Diner
03.2021 - 12.2021
- Collaborated with kitchen staff to maintain high-quality food presentation and service timing.
- Trained new servers on menu offerings and customer engagement techniques.
- Implemented strategies for upselling specials to enhance guest experience.
- Maintained cleanliness and organization of dining area to meet health standards.
Server
Gecko Grill
05.2017 - 07.2020
- Resolved customer complaints promptly, enhancing overall dining experience.
- Assisted in inventory management, ensuring adequate supply levels for smooth operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
GED -
Poston Butte High School
San Tan Valley, AZSkills
- Excellent customer service and communication skills
- Proficient in POS systems and cash handling
- Knowledge of drink recipes and mixology
- Ability to work in fast-paced environments
- Strong organizational and multitasking abilities
- Team-oriented and collaborative
Personal Information
Title: HOSPITALITY PROFESSIONAL
Certification
Title 4, Food Handlers
Timeline
Server
The Vig McCormick Ranch
01.2024 - Current
Server
Mellow Mushroom
12.2021 - 11.2023
Server
Black Bear Diner
03.2021 - 12.2021
Server
Gecko Grill
05.2017 - 07.2020
GED -
Poston Butte High School