Summary
Overview
Work History
Education
Skills
Dale Carnegie Highest Achievement Award
Timeline
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Jordan Taylor

Murfreesboro,TN

Summary

Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.

Overview

6
6
years of professional experience

Work History

Restaurant Waiter

Longhorn Steakhouse
05.2021 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure timely food delivery and accurate orders.
  • Resolved guest complaints promptly, ensuring satisfaction and fostering repeat business opportunities.

Customer Service Representative

Publix
08.2020 - 05.2021
  • Provided exceptional customer support through effective communication and problem-solving techniques.
  • Assisted customers with product inquiries, order processing, and account management.
  • Resolved complaints by identifying issues and implementing appropriate solutions.
  • Maintained detailed records of customer interactions in CRM systems for future reference.

Restaurant Waiter

Gondolier
04.2019 - 08.2019
  • Trained new staff on service protocols and restaurant procedures to enhance team performance.
  • Cultivated warm relationships with regular customers.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Education

MBA - Marketing

Middle Tennessee State University
Murfreesboro, TN
08-2026

University Parallel - Business

Cleveland State Community College
Cleveland, TN
08-2024

Skills

  • Customer service
  • Service quality
  • Problem-solving
  • Decision-making

Dale Carnegie Highest Achievement Award

I earned the Dale Carnegie Highest Achievement Award by demonstrating consistent commitment to personal growth, teamwork, and applying the principles learned throughout the course. This award is especially significant because it is voted on by peers, showing that my efforts made a positive impact on those around me. It reflects not only my dedication to improving myself but also my ability to inspire and support others in reaching their goals.

Timeline

Restaurant Waiter

Longhorn Steakhouse
05.2021 - Current

Customer Service Representative

Publix
08.2020 - 05.2021

Restaurant Waiter

Gondolier
04.2019 - 08.2019

MBA - Marketing

Middle Tennessee State University

University Parallel - Business

Cleveland State Community College
Jordan Taylor