Jordan Thomas
Syracuse,New York
Summary
Experienced Restaurant Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong organizational and excellent communication skills.
Overview
9
9
years of professional experience
Work History
General Manager
Applebee's Neighborhood Grill & Bar
Syracuse, NY
11.2016 - Current
- Schedule and receive food and beverage deliveries, adhering to food cost and budget.
- Carefully interview, select, train and supervise staff.
- Apply knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Identify problems, conduct troubleshooting and seek repair or maintenance support to keep restaurant equipment operational.
- Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversee overall operations of location with $3+ million dollars in sales
Restaurant Manager
The Melting Pot
Buffalo, NY
05.2015 - 11.2016
- Conducted timely performance evaluations for all front of house staff.
- Carefully interviewed, selected, trained and supervised staff.
- Maintained safe working and guest environments to reduce risk of injury and accidents.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Education
Bachelor of Science - Hospitality Administration
Buffalo State College
Buffalo, NY2015
Associate of Science - Business Administration
Herkimer County Community College
Herkimer, NY2011
Skills
- Cost controls
- Hiring standards
- Inventory management
- Forecasting and planning
- Employee training and development
- ServSafe Certification
- Employee scheduling
- Operations management
Timeline
General Manager
Applebee's Neighborhood Grill & Bar
11.2016 - Current
Restaurant Manager
The Melting Pot
05.2015 - 11.2016
Bachelor of Science - Hospitality Administration
Buffalo State College
Associate of Science - Business Administration
Herkimer County Community College