Jordan Turner
Bakersfield,CA
Summary
Ambitious professional with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Enrollment Technician
Community Action Partnership Of Kern
03.2024 - Current
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
Server/Cashier
Dewar’s Ice Cream and Fine Candies
01.2014 - 06.2023
- Experience working in a very fast paced environment, handling large sums of money, packaging candy boxes and stocking all items in store
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Managing take out area, making sure all orders go out to the proper customer exactly how they requested and labeling and bagging them promptly.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Customer Sales Representative
Proforma Progressive Marketing
09.2018 - 09.2019
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Assistant/Receptionist
Citywide Property Management
01.2012 - 05.2013
- Assistant to the Co-Manager, writing letters to potential clients, creating and maintaining the Citywide Facebook Page, advertising daily, updating house and apartment listings, data entry and filing
- As a receptionist I would process people’s applications to rent, contact their references and former landlords and perform background checks.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
Extended Day Class Instructor
Norris School District
09.2010 - 01.2013
- Cared for children from Pre-K to 5th grade after elementary school classes at Olive Drive Elementary School
- Assisted children with homework assignments, prepared snacks and supervised them during outdoor eating and sports time
- Implemented positive behavior interventions and supports to promote rules and compliance in classroom.
- Maintained confidential records and information in compliance with federal and state regulations.
- Established clear objectives for lessons, units, projects and communicated objectives to students.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Facilitated learning through imagination, sensory activities and age-appropriate activities focusing on growth and development.
Sales Associate
Wet Seal
01.2009 - 06.2010
- Assisted customers in finding items they might want to purchase in women’s clothing and accessories
- Maintained the dressing rooms, unboxed and put away clothing, cashiering and end of the night cleaning duties.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bakersfield College
High School Diploma -
Stockdale High School
Bakersfield06.2008
Skills
- Exceptional Communication
- Client Relationship Building
- Number-Savvy
- Customer Service Background
References
- Joseph Guerra, Shift Supervisor at Dewar’s Ice Cream and Fine Candies NW, 661-332-0665
- Sarah Heredia, Shift Supervisor at Dewar’s Ice Cream and Fine Candies SW, 661-549-4418
- Abigail Zepeda, Enrollment Specialist at Community Action Partnership of Kern, 661-884-9372
- Samantha Lopez (Personal Reference), General Manager of Food and Beverage at the Wing and Barrel Ranch, 714-715-0200
Certification
Typing Certificate 60 WPM
Clerical Screening Certificate
Timeline
Enrollment Technician
Community Action Partnership Of Kern
03.2024 - Current
Customer Sales Representative
Proforma Progressive Marketing
09.2018 - 09.2019
Server/Cashier
Dewar’s Ice Cream and Fine Candies
01.2014 - 06.2023
Assistant/Receptionist
Citywide Property Management
01.2012 - 05.2013
Extended Day Class Instructor
Norris School District
09.2010 - 01.2013
Sales Associate
Wet Seal
01.2009 - 06.2010
Bakersfield College
High School Diploma -
Stockdale High School