Jordan Villanueva

Restaurant Manager

Pizza Hut

11.2006 - 02.2025

Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Carefully interviewed, selected, trained, and supervised staff.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Correctly calculated inventory and ordered appropriate supplies.
Set clear expectations and created positive working environment for employees.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Purchased adequate quantities of food, beverages, equipment, and supplies.
Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Managed staff schedules and maintained adequate coverage for all shifts.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw food preparation and monitored safety protocols.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Summary

Overview

Work History

Restaurant Manager

Education

High School Diploma -

Skills

Certification

Timeline

Restaurant Manager

High School Diploma -

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