JORDAN WALKER
Lansing,IL
Summary
Seasoned Director of Operations with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.
Overview
10
10
years of professional experience
Work History
Director of Operations
HARVEY BOXING CLUB
HARVEY , IL
2024.07 - Current
- Provided leadership and guidance to subordinate managers and supervisors.
- Created policies and procedures for improved workflow processes.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Oversaw the implementation of new technology solutions designed to streamline processes.
SERVICE MANAGER
NAPLETON LINCOLN
Calumet City , IL
2021.10 - Current
- Verified driver credentials prior to assigning them a route or task.
- Provided timely updates to customers regarding their orders or requests.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Ensured compliance with all relevant regulations, policies and procedures.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Collaborated with senior leadership to set long-term objectives for the company.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Monitored staff performance to ensure adherence to customer service standards.
Service Advisor
Apple Chevrolet
Tinley Park , IL
2020.10 - 2021.10
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Maintained records of customer interactions and transactions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Ensured that all customer inquiries were handled promptly and accurately.
Service Advisor
Phillips Chevrolet Of Lansing
LANSING , IL
2015.01 - 2020.10
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Maintained records of customer interactions and transactions.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
Education
High School Diploma -
THORNWOOD
South Holland, IL2014-05
Skills
- Capital Spending
- Leadership training
- Strategic planning and execution
- Operations Oversight
- Process Improvements
- Strategic Planning
- Schedule oversight
- Resource Allocation
- Employee Development
- Customer Retention
- Department Oversight
- Data Management
Timeline
Director of Operations
HARVEY BOXING CLUB
2024.07 - Current
SERVICE MANAGER
NAPLETON LINCOLN
2021.10 - Current
Service Advisor
Apple Chevrolet
2020.10 - 2021.10
Service Advisor
Phillips Chevrolet Of Lansing
2015.01 - 2020.10
High School Diploma -
THORNWOOD
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