Summary
Overview
Work History
Education
Skills
Timeline
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Jordan Walker

Mesquite

Summary

High-performing professional with a strong track record in delivering high-impact work in the business administration field. Known for exceptional attention to detail and a collaborative approach to teamwork, consistently contributing to efficient operations, and organizational success. Confident in thriving in a fast-paced setting and leveraging skills in critical thinking, problem-solving, and teamwork, to enable team success. Committed to lifelong learning to contribute team success and facilitate continuous improvement.

Overview

15
15
years of professional experience

Work History

Order Management Specialist

Trane Technologies
03.2024 - Current
  • Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
  • Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
  • Consistently exceeded departmental goals for on-time order delivery by efficiently managing workload and prioritizing tasks.

Surgery Coordinator

Direct Orthopedic Care
10.2022 - 12.2023
  • Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
  • Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
  • Collaborated with surgical team members to maintain a well-organized and efficient operating room environment.
  • Participated in ongoing professional development opportunities to stay current on best practices in surgery coordination and related fields.
  • Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
  • Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.

Surgery Coordinator

Texas Orthopedic Associates
06.2010 - 09.2023
  • Maintained accurate medical records for all patients undergoing surgery, facilitating effective communication among healthcare providers.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
  • Assisted in the training and onboarding of new surgery coordinators, promoting a supportive team atmosphere and helping ensure consistent standards of care.
  • Meticulously maintained surgeon''s calendars, allowing them to focus on providing excellent patient care without administrative distractions or interruptions.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Answered phone calls and messages for the physicians and the medical facility, scheduling appointments, and handling patient inquiries.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Verified insurance coverage and obtained pre-authorizations.
  • Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.

Education

High School Diploma -

Mesquite High School
Mesquite

Skills

  • Order process management
  • Tracking packages
  • Data entry skills
  • Customer service
  • Attention to detail
  • Dependable and responsible
  • Organization skills
  • Teamwork and collaboration
  • Quick learner
  • Time management
  • Problem-solving
  • Multitasking Abilities

Timeline

Order Management Specialist

Trane Technologies
03.2024 - Current

Surgery Coordinator

Direct Orthopedic Care
10.2022 - 12.2023

Surgery Coordinator

Texas Orthopedic Associates
06.2010 - 09.2023

High School Diploma -

Mesquite High School

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