Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jordan Ward

Mastic,NY

Summary

Dynamic server manager with a strong work ethic and exceptional customer service skills, honed at Otto's Sea Grill. Proven track record in increasing revenue through effective upselling and training staff to enhance guest engagement. Adept at problem-solving and maintaining high cleanliness standards in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Server

Baby Moon Restaurant
04.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Head Server

Ottos Sea Grill
04.2016 - 10.2022
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Server Manager

Sunset Bar and Grill
09.2010 - 10.2012
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Education

Accounting

Post University
Waterbury, CT

Skills

  • Strong work ethic
  • Exceptional customer service
  • Customer service
  • Safe food handling
  • Cleanliness standards
  • Menu memorization
  • High volume dining
  • Guest relations management
  • Point of sale operation
  • Dining area maintenance
  • Food sales and promotion
  • Menu presentation
  • Shift management
  • Positive guest interactions
  • Reliable and responsible
  • Team leadership
  • Problem-solving

Timeline

Server

Baby Moon Restaurant
04.2022 - Current

Head Server

Ottos Sea Grill
04.2016 - 10.2022

Server Manager

Sunset Bar and Grill
09.2010 - 10.2012

Accounting

Post University

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Jordan Ward