Jordan Winders
Reno,NV
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
Spectrum
07.2021 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients. Achieving typically 120% attainment..
- Retained excellent client satisfaction ratings through outstanding service delivery. 100% secrete shopper rating.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Educator
Reno Robotics
01.2015 - 05.2023
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Facilitated computer lab of 40+ people from ages 8 to 18 computer use and designed appropriate and specialized lesson plans.
Production Worker
Arrow Electronics
01.2019 - 06.2021
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Assembled compent electronic products according to changing daily work orders and specific customer needs. Serializing orders as necessary
Education
Bachelor of Science - Bushiness Management
University of The People
Pasadena, CA12.2022
Skills
- Product Management and Pricing
- Till Counting
- Loss Prevention Goals Monitoring
- Corporate Policies and Procedures
- Advising and Coaching
- Customer Database Management
- Business Continuity
- Market Research
- Cell Phone Operating Systems
- SWOT Analysis
- Upselling Strategies
- Post-Sales Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative
Spectrum
07.2021 - Current
Production Worker
Arrow Electronics
01.2019 - 06.2021
Educator
Reno Robotics
01.2015 - 05.2023
Bachelor of Science - Bushiness Management
University of The People