Jordan Wykoff
Indianapolis,IN
Summary
Experienced General Manager with strengths in operations management, inventory control, labor scheduling, and budget management. Known for reducing costs, improving team performance, and driving 4% year-over-year sales growth over six years. I believe that when we take better care of our staff, they take better care of the guests and we all win.
Overview
1
1
Certification
15
15
years of professional experience
Work History
General Manager
Culver's
Indianapolis, IN
2011.09 - Current
- Steady increase of 4% year over year sales growth over my 6 years as the restaurant leader
- Enhanced operational processes through staff development initiatives, reducing labor costs and improving service delivery.
- Managed inventory levels in alignment with sales demands, optimizing stock availability and minimizing waste.
- Responded to customer needs promptly, improving satisfaction and fostering repeat business.
- Assisted shift leaders with effective service communication and optimized daily operations.
Skills
- Operations management
- Inventory control
- Budget oversight
- Labor scheduling
- Sales forecasting
- Cost analysis
- Facility management
- Staff training
- Customer service
- Problem resolution
- Team collaboration
- Microsoft Office proficiency
Certification
- Servsafe Food Hander Certified
Timeline
General Manager
Culver's
2011.09 - Current