Jordan Zenor
Des Moines
Summary
Dedicated and reliable healthcare and customer service professional with over five years of experience supporting patient care, clinical operations, and administrative functions. At 28 years old, I bring a strong work ethic, adaptability, and a proven ability to thrive in fast-paced healthcare and service environments. Certified Nursing Assistant with hands-on experience assisting with activities of daily living, charting, and collaboration with nursing teams, alongside strong customer service skills and front-office administrative experience in scheduling, client communication, and clinic coordination. Known for professionalism, clear communication, attention to detail, and a compassionate approach to both patients and clients.
Overview
7
7
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Iowa IV
Des Moines
01.2025 - Current
- Manage client check-in and check-out processes daily, ensuring an efficient and welcoming experience for all visitors.
- Coordinated email communications and maintained a well-organized schedule for providers, which streamlined appointment management and improved overall clinic efficiency.
- Scheduled consultations effectively, helping optimize the use of time for both clients and providers.
- Answered phone calls promptly and addressed inquiries, which enhanced client satisfaction and fostered positive relationships.
- Developed problem-solving strategies to tackle various administrative challenges, ensuring smooth operations and a positive environment.
- Maintained cleanliness and organization in the office, helping to create a professional and inviting atmosphere for clients and staff alike.
Waitress
Homegrown
Des Moines
01.2023 - Current
- Managed the overall dining experience for customers, ensuring their satisfaction and comfort throughout their meals.
- Handled food orders efficiently, which helped streamline the kitchen's workflow and minimize wait times for dinerss.
- Conducted regular check-backs with guests, allowing to address any concerns promptly and enhance customer satisfaction.
- Maintained an organized and fast-paced environment, which contributed to smooth service and a welcoming atmosphere for all patrons.
CNA
Pine Acres Rehabilitation And Living Center
West Des Moines
08.2020 - Current
- Provided patient care by assisting with activities of daily living (ADLs), which ensured residents maintained their dignity and comfort.
- Managed bathing and dressing routines for patients, helping them feel clean and confident throughout their day.
- Prepared and served meals to residents, ensuring nutritional needs were met and promoting overall health.
- Documented patient progress and care activities through charting, which helped maintain accurate health records for the nursing team.
- Assisted nurses with various treatments, which contributed to effective patient care and enhanced the overall efficiency of the care team.
Host
Unity Point Methodist Hospital
Des Moines
01.2019 - 08.2020
- Managed patient meal orders, ensuring dietary preferences and restrictions were met, which contributed to patient satisfaction and adherence to health guidelines.
- Updated dietary information for patients regularly, helping to maintain accurate records and support personalized care plans.
- Delivered meals to patients efficiently, which improved service time and enhanced the overall dining experience in the hospital.
- Assisted with dietary intake for newly admitted patients, ensuring they received the appropriate meals from the start of their stay.
- Collaborated with the team on the children's floors (2/3/4), which fostered a supportive environment and ensured that young patients received tailored meal services.
Education
Des Moines Area Community College Hiest
Ankeny, IASkills
- Appointment management
- Client check-in
- Email correspondence
- Schedule organization
- Patient care
- Activities of daily living (ADLs)
- Charting
- Collaboration with healthcare teams
- Problem-solving strategies
- Communication skills
- Time management
Certification
- Certified Nursing Assistant
- CPR Certified
References
References available upon request.
Timeline
Administrative Assistant
Iowa IV
01.2025 - Current
Waitress
Homegrown
01.2023 - Current
CNA
Pine Acres Rehabilitation And Living Center
08.2020 - Current
Host
Unity Point Methodist Hospital
01.2019 - 08.2020
Des Moines Area Community College Hiest