Open To Work
Tonia McCarey
Oswego,NY
Summary
Detail-oriented and empathetic professional with experienced in assisting patients in a medical office setting. Proficient in scheduling, coordinating transportation, and managing patient information with accuracy and confidentiality. Strong interpersonal and communication skills, with a focus on teamwork and supporting individuals in accessing needed services.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Oswego Health
Oswego, New York
08.2023 - Current
- Coordinated scheduling and appointment management for multiple healthcare providers, optimizing provider availability.
- Communicated effectively with patients regarding appointments and offered services.
- Streamlined patient check-in and check-out processes, efficiently collecting co-payments and improving patient flow.
- Verified patient insurance information and collected necessary documentation efficiently.
- Maintained and organized physical and electronic filing systems, ensuring accuracy and confidentiality of patient records.
- Handled confidential documents according to established protocols, maintaining compliance with HIPAA regulations.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Assistant Manager
Riverwalk Bagel
Oswego, NY
07.2021 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Monitored inventory levels to ensure availability of essential food items and supplies.
- Multitasking, to work in a fast paced environment and assisting the general manager with running the shop
Shift Supervisor
KTM Mini Mart
Oswego, NY
05.2019 - 07.2021
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Followed staff performance and service standards to deliver consistent and positive customer service
- Monitored Inventory to keep adequate stock of food items and supplies
- Checked orders for quality and completeness.
Housekeeping Attendant
The Gardens Assisted Living
Oswego, NY
08.2018 - 05.2019
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Followed daily cleaning schedules, adjusting tasks based on resident needs and occupancy levels.
- Assisted and conversed with residents while maintaining their rooms
Food Service Worker
Oswego City School District
Oswego, NY
02.2009 - 06.2018
- Prepared and served lunches for students and staff during meal periods.
- Collaborated with team to deliver timely service of items.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Overlooked and maintained student lunch accounts
Education
High School Diploma -
Oswego High School
Oswego, NY06-1998
Skills
- Medical office administration
- Appointment management
- HIPAA compliance
- Patient management
- Operational procedures
- Organization and attention to detail
- Customer service excellence
- Exceptional customer service
- Team collaboration
- Appointment scheduling
- Opening and closing duties
- Improving and executing new recipes
- Appointment scheduling
- Medical office administration
Training
Verbal Intervention 3rd Edition Training- September 2025
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$18/hr - $40/hrTimeline
Administrative Assistant
Oswego Health
08.2023 - Current
Assistant Manager
Riverwalk Bagel
07.2021 - Current
Shift Supervisor
KTM Mini Mart
05.2019 - 07.2021
Housekeeping Attendant
The Gardens Assisted Living
08.2018 - 05.2019
Food Service Worker
Oswego City School District
02.2009 - 06.2018
High School Diploma -
Oswego High School