Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Jordan Zielinski

Altamonte Springs,FL

Summary

Proven leader and customer service expert, honed skills at Rachel’s Steakhouse and Dunkin' Donuts, excelling in high-volume environments. Adept at liquor, beer, and wine knowledge, ensuring guest satisfaction and loyalty. Trained teams, efficiently managed cash, and significantly enhanced operational flow. Balances strong multitasking ability with highly reliable service, achieving seamless daily operations.

Overview

11
11
years of professional experience

Work History

Bartender

Rachel’s Steakhouse
08.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Bartender

Winghouse Bar & Grill
11.2017 - 08.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Shift Leader

Dunkin' Donuts Franchising
04.2014 - 09.2017
  • Completed cash and credit card transactions accurately using POS software.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Makeup Artist - Makeup Artistry

Academy of Glam
Davie, FL
12.2017

High School Diploma - High School

Livonia Senior High
Livonia, NY
06.2016

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable

Timeline

Bartender

Rachel’s Steakhouse
08.2021 - Current

Bartender

Winghouse Bar & Grill
11.2017 - 08.2021

Shift Leader

Dunkin' Donuts Franchising
04.2014 - 09.2017

Makeup Artist - Makeup Artistry

Academy of Glam

High School Diploma - High School

Livonia Senior High

Similar Profiles

CREATE PROFILE
Jordan Zielinski