Jordan A. Lee
Tacoma,WA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mechanic Shop Clerk
Adesa Auto Auction
04.2023 - Current
- Responsible for facilitating set and upcoming work orders in V-Trace.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maximized performance by monitoring daily activities and mentoring team members.
- Posting charges to vehicle account for banks, wreck shops, and a variety of other automotive dealerships.
- Researched parts availability and pricing to stay on par with competitors and offer best services.
- Coordinated receiving and shipping in part orders and post charges to vehicle account as well as documenting of parts, numbers, vendor names on parts purchased outside of routine vendors.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Participated in ongoing training to stay up to date with advancements in automotive technology.
Parts Advisor
Porsche
07.2022 - 03.2023
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Shipping and Receiving Associate
Amazon
01.2021 - 01.2022
- Updated database with changes in carrier status.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to supervisors.
Customer Service Representative
Woodland Park Zoo
03.2018 - 08.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
B.A - Cinema And Media Studies
University of Washington
Seattle, WA06.2020
Skills
- Project Management
- Operations Analysis
- Building Systems and Services
- Performance Improvement
- Promotional Planning
- Complex Problem-Solving
- POS Systems Operations
- Profits and Losses Tracking
- Inventory Management
- Driving Revenue
- Strategic Business Initiatives
Certification
- PCNA Certified Global Parts Dealer 2022&2023
- Porsche Brand Ambassador Certified 2022
- 118 Logged Hours Porsche Academy Training
Affiliations
- Project Management Institution (PMI)
- United States Chess Federation (USCF)
- Rolls Royce Owners Club (RROC)
- Tacoma Table Tennis Club (TTTC)
Timeline
Mechanic Shop Clerk
Adesa Auto Auction
04.2023 - Current
Parts Advisor
Porsche
07.2022 - 03.2023
Shipping and Receiving Associate
Amazon
01.2021 - 01.2022
Customer Service Representative
Woodland Park Zoo
03.2018 - 08.2020
B.A - Cinema And Media Studies
University of Washington
- PCNA Certified Global Parts Dealer 2022&2023
- Porsche Brand Ambassador Certified 2022
- 118 Logged Hours Porsche Academy Training
Similar Profiles
Madison SpanglerMadison Spangler
Transportation Coordinator at Adesa Auto AuctionTransportation Coordinator at Adesa Auto Auction
Ryan HuntRyan Hunt
Arbitration Administrator at Adesa Auto AuctionArbitration Administrator at Adesa Auto Auction
Gary BrownGary Brown
Auction Driver at Adesa at Adesa Auto AuctionAuction Driver at Adesa at Adesa Auto Auction