Jordana Montoya-Vasquez

Redmond,WA

Summary

Resourceful professional in communication services, known for high productivity and efficiency in task completion. Possess specialized skills in rapid information processing, effective call routing, and maintaining calm under pressure. Excel using empathy, active listening, and clear communication to resolve inquiries and facilitate connections.

Overview

years of professional experience

Work History

Phone Operator

Seattle Children's Hospital

Seattle, WA

08.2023 - Current

Answered incoming calls and directed them to the appropriate department or individual.
Performed data entry of customer contact information into computer database systems.
Utilized paging technology within organization to connect quickly with key people.
Documented messages left by callers and delivered vital information to intended employees.

Educator

Lululemon

Kirkland, WA

12.2022 - 09.2023

Conducted inventories on a regular basis to track stock levels.
Processed returns, exchanges, and refunds in accordance with company policies.
Maintained up-to-date knowledge of store merchandise and policies.
Assisted teammates with sales-processing tasks to meet daily sales goals.

Receptionist

Honda Auto Center Of Bellevue

Bellevue, WA

05.2022 - 10.2022

Scheduled appointments for clients, customers, and other visitors.
Maintained a neat reception area by organizing materials and tidying up furniture.
Provided excellent customer service at all times while interacting with both internal and external customers.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Education

High School Diploma -

Sammamish River Valley School

Sammamish

06-2023

Skills

Office Administration
Telephone Etiquette
Accurate message transcription

Strong interpersonal skills
Appointment Scheduling
Clear Communication

Languages

Spanish

Professional

Timeline