Jordan Ainslee Ward

• Consistently recognized as a top performer for reliability, execution, and exceeded performance expectations.
• Coordinate simultaneously with internal teams, external partners, and customers to keep projects moving efficiently and on schedule.
• Collaborated across teams to execute time-sensitive projects, ensuring all requirements were fulfilled.
• Identified and resolved problems swiftly to uphold quality standards and maintain professional communication.
• Managed high-volume workloads with strong organization, accuracy, and attention to detail to meet project deadlines.

• Managed portfolio of 250+ small business accounts, helping retain clients and revenue at 96% through proactive planning, clear remote communication, and fast issue resolution.
• Completed keyword research, SEO audits, and competitor reviews while updating website content, metadata, and campaign targeting to improve organic traffic, domain authority, and search rankings.
• Built and adjusted digital and multi-channel marketing campaigns across web and social platforms for brand awareness, product launches, and lead generation, improving visibility, conversions, and ROI.
• Reviewed user behavior and domain metrics in Google Analytics and SEMrush, then prepared performance reports to guide growth planning.
• Worked with cross-functional teams to align marketing initiatives with client goals while assisting team members with KPI analysis, performance reviews, and strategy execution.
• Received recognition as top performer for exceeding targets, improving customer satisfaction, and providing strategic insight in fully remote environment.

• Reviewed claims for quality throughout the process while maintaining 3–5 day turnaround time.
• Resolved issues in real time by working with customers and field personnel to address problems quickly.
• Coordinated scheduling and communication across multiple tasks, ensuring accuracy and efficiency in high-volume operations.
• Supported 400+ service visits per week by coordinating technicians, contractors, and customers in a high-volume operating environment.
• Organized daily operations and schedules by collaborating effectively with technicians and contractors.

• Delivered hands-on assistance and resolved diverse visitor inquiries to enhance overall satisfaction.
• Supported daily operations of a busy visitor center and city merchandise storefront.
• Organized and enhanced retail displays to create an engaging shopping experience for visitors.
• Assisted with citywide events and coordinated activities involving multiple vendors and service providers.
• Coordinated with vendors and contractors to streamline order processing and ensure timely delivery of products.

• Managed legal agreements and payment records, clarifying legality and payment history for clients.
• Developed client trust through consistent communication and timely service.
• Raised customer satisfaction by addressing issues early and resolving complaints quickly.
• Maintained internal database accuracy, documenting interdepartmental inquiries, communications, and resolutions.

Transitioned from contract role to full-time employee, demonstrating commitment and capability.

• Coordinated daily hotel operations across guest services, housekeeping, events & banquets, restaurant & bar, engineering, security, and other departments to ensure seamless service delivery.
• Managed operations during assigned shifts in a fast-paced hospitality environment.
• Collaborated with multiple teams to resolve operational issues, enhancing service standards and guest satisfaction.
• Created schedules and managed payroll for 18 employees at The Godfrey Hotel Boston.
• Earned promotions to management roles through demonstrated performance, reliability, and ability to assume increased responsibilities.