Jordan Andrew Heiston
Matthews,NC
Summary
Motivated job seeker with strong skills in oral and written communication, active listening and critical thinking pursuing an online chat position. Articulate and friendly with an exemplary passion for developing relationships and providing excellent customer service. A solid team player with an outgoing, positive demeanor. Ready to contribute to the success of the organization.
Overview
3
3
years of professional experience
Work History
Customer Service Clerk
Harris Teeter Grocery
12.2022 - Current
- Maintain knowledge of current promotions to advise customers of money saving opportunities.
- Provide assistance to customers in locating items throughout the store.
- Promote store loyalty programs, resulting in increased customer retention.
- Provide full service checkout , including loading assistance as needed.
- Monitor customer self-checkout lanes and provide assistance as needed.
- Build strong customer relationships through friendly, personable service.
- Support overall store operations by performing various duties such as restocking shelves and organizing carts.
- Contribute to a positive work environment through effective communication and teamwork among colleagues.
Volunteer Young Adult Life Coach
Self
06.2021 - Current
- Foster trusting and supportive relationships.
- Listen to concerns and provide encouragement and support.
- Help identify strengths.
- Help implement coping skills to handle specific stressors and emotional challenges.
- Share problem-solving ideas for overcoming various obstacles and setting goals.
Customer Service/Order Processor
Mario's Restaurant
03.2021 - 09.2022
- Handled customer phone orders and inquiries regarding menu items.
- Provided menu recommendations based on customer preferences, resulting in upselling opportunities.
- Coordinated with team members to ensure timely and accurate order fulfillment.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Worked effectively in a fast-paced environment.
- Enhanced customer satisfaction by efficiently handling orders providing the highest level of service at all times.
Education
High School Diploma -
NW Schools of The Arts
Charlotte, NC06.2022
Skills
- Computer proficiency
- Reading comprehension
- Writing skills
- Active listening
- Critical thinking
- Understanding customer needs
- Customer service
- Quality assurance
- Brand representation
- LiveChat messaging
Musician
Graduate, School of Rock (House band member/brand ambassador)
Skilled guitarist, bassist, pianist/keys
Composer, Alternative/Indie music
Timeline
Customer Service Clerk
Harris Teeter Grocery
12.2022 - Current
Volunteer Young Adult Life Coach
Self
06.2021 - Current
Customer Service/Order Processor
Mario's Restaurant
03.2021 - 09.2022
High School Diploma -
NW Schools of The Arts