Cesar Garcia

In addition supervisor responsibilities:

• Oversaw station operation on a daily basis
• Coordinated and supported supervisors during shifts to ensure effective operations
• Streamlined employee movement throughout operation to enhance workflow
• Developed and implemented efficient procedural changes station wide to improve operational accuracy, efficiency, and employee outcomes
• Delivered corrective actions to employees to address performance issues and maintain standards
• Communicated daily station operational updates through Teams and email
• Filled out and filed paperwork related to irregular operations, on the job injuries, and training documentation

• Oversaw daily operations of United, Delta, and Alaska Airlines, ensuring a safe operation and compliance with the various standard operating procedures
• Led team through irregular operations, utilizing problem-solving skills to enhance efficiency and ensure smooth workflow
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
• Conducted performance evaluations for staff, identifying improvement areas to foster professional development
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff
• Conducted performance evaluations for staff members, identifying areas of improvement
• Resolved conflicts among team members promptly, maintaining a harmonious work environment conducive to productivity
• Resolved team conflicts promptly, fostering a harmonious work environment that supported productivity
• Stayed up to date on industry training as well as seeking out additional learning

• Contributed to a safe work environment by strictly following safety protocols during ramp operations
• Efficiently operated ground service equipment, such as tugs, belts, pushbacks, tow bars, and servicing trucks
• Guided aircraft into and out of parking positions using hand signals
• Maintained clean ramps to eliminate tripping hazards and ensure safe aircraft movement
• Tracked flight schedules to ensure on-time departures and prevent loading delays
• Coordinated with airline staff to facilitate timely communication on irregular operations and address potential issues
• Thoroughly searched and cleaned aircraft in accordance with TSA and airline standards
• Safely and effectively pushed back various aircraft
• Participated in ongoing training and stayed up to date on the policies of three airlines

• Coordinated workflow for over 20 team members to enhance task efficiency
• Collaborated with supervisors and colleagues to successfully meet daily operational requirements
• Effectively communicated and collaborated with supervisors and colleagues to meet daily work requirements
• Established training goals for junior members and ensured effective technical training delivery
• Accurately documented man hours
• Assessed project needs and communicated with other divisions to complete long term projects
• Set training goals for junior members and ensured technical training was accurately conducted
• Acquired and maintained all necessary PME (professional military education) requirements at each rank and billet
• Ensured cleanliness and organization of tools, equipment, and work area