Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jordan Mason Losee

Jordan Mason Losee

Salt Lake City,UT

Summary

Results-driven Collections Specialist with 10 years of experience in high-volume call environments. Proven track record of reducing Delinquency Days and exceeding monthly recovery targets while maintaining strict adherence to FDCPA and TCPA regulations. Expert in skip tracing, persuasive negotiation, and conflict resolution.

Overview

12
12
years of professional experience

Work History

Senior Collector

Progressive Leasing
Salt Lake City, UT
10.2017 - Current
  • Achieved successful management of a high-volume portfolio with over 100 delinquent accounts daily. Delivered effective negotiation outcomes by establishing payment plans and settlements with past-due customers, enhancing customer loyalty. Maintained full compliance with fair debt collection practices act (fdcpa) and state privacy laws, contributing to a complaint-free operational record.
  • Achieved clarity in collection processes by thoroughly documenting all activities, payment promises, and customer interactions.
  • Transformed challenging customer interactions into successful payment negotiations through effective conflict resolution strategies.
  • Enhanced team performance by mentoring junior collectors in call techniques and software navigation.

Collections Agent

Comcast
Sandy, UT
02.2014 - 10.2016
  • Educated customers on payment options and account statuses, fostering positive relationships.
  • Resolved customer inquiries and payment issues to enhance satisfaction and retention.
  • Utilized collection software to track accounts and streamline follow-up processes.
  • Mentored junior agents on effective communication techniques and negotiation skills.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.

Education

Associate of Arts - General Studies

Salt Lake Community College
Salt Lake City, UT
01.2014

Skills

  • Debt collection
  • Payment negotiation
  • Customer relationship management
  • Conflict resolution

Timeline

Senior Collector

Progressive Leasing
10.2017 - Current

Collections Agent

Comcast
02.2014 - 10.2016

Associate of Arts - General Studies

Salt Lake Community College
Jordan Mason Losee