Jordan Mason Losee
Salt Lake City,UT
Summary
Results-driven Collections Specialist with over 10 years of experience in high-volume call center environments. Proven track record of reducing Delinquency Days and exceeding monthly recovery targets while maintaining strict adherence to FDCPA and TCPA regulations. Expert in skip tracing, persuasive negotiation, and conflict resolution.
Overview
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Senior Collector
Progressive Leasing
Draper, Utah
2017.10 - 2026.01
- Achieved successful management of a high-volume of customers with dozens of delinquent accounts daily. Delivered effective negotiation outcomes by establishing payment plans and settlements with past-due customers, enhancing customer loyalty. Maintained full compliance with fair debt collection practices act (fdcpa) and state privacy laws, contributing to a complaint-free operational record.
- Developed and implemented strategies that improved payment recovery processes, leading to higher collection rates.
- Transformed challenging customer interactions into successful payment negotiations through effective conflict resolution strategies.
- Clarified collection processes by documenting all activities, payment promises, and customer interactions to ensure compliance and accountability.
- Mentored junior collectors in call techniques and software navigation, improving team effectiveness and customer engagement.
Collections Account Manager
Knight Adjustment Bureau
Salt Lake City, UT
2017.01 - 2017.08
- Managed collections for diverse client accounts, ensuring timely payments and maintaining positive client relationships.
- Investigated account discrepancies, resolving payment issues to minimize delays and enhance cash flow.
- Managed inbound and outbound calls for credit card collections, utility bills, and bank loans.
Collections Agent
Comcast
2014.02 - 2016.10
- Educated customers on payment options and account statuses, strengthening customer loyalty.
- Resolved customer inquiries and payment issues, improving overall satisfaction and retention rates.
- Educated customers on payment options and account statuses, fostering positive relationships.
- Mentored junior agents in effective communication and negotiation techniques, enhancing team capability.
- Processed payments and applied to customer balances.
- Executed payment transactions accurately at point of sale. and applied to customer balances.
Education
Real Estate License - Real Estate License
Stringham Real Estate
Salt Lake City, UT 2020.01 - 2024.01
Associate of Arts - General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Debt collection
- Debt negotiation
- Collections management
- Payment negotiation
- Payment processing
- Regulatory compliance
- Financial reporting
- Account management
- Collection strategies
- Skip tracing
- Customer relationship management
- Conflict resolution
- Problem solving
- Attention to detail
- Effective communication
Timeline
Real Estate License - Real Estate License
Stringham Real Estate
2020.01 - 2024.01
Senior Collector
Progressive Leasing
2017.10 - 2026.01
Collections Account Manager
Knight Adjustment Bureau
2017.01 - 2017.08
Collections Agent
Comcast
2014.02 - 2016.10
Associate of Arts - General Studies
Salt Lake Community College