Jorden Zellers
Casper,WY
Summary
Compassionate Patient Access Representative recognized for enhancing patient experiences through effective communication and efficient appointment scheduling. Proven ability to manage multiple tasks while ensuring compliance with HIPAA regulations.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Summit Medical Center
Casper, WY
12.2024 - Current
- Managed patient check-in processes to ensure timely and accurate registration.
- Verified insurance information, facilitating seamless billing and claims submission.
- Assisted patients with appointment scheduling, improving overall patient flow efficiency.
- Responded to inquiries regarding services, enhancing patient satisfaction and engagement.
- Utilized electronic health record systems for accurate data entry and retrieval of patient information.
- Educated patients on necessary documentation needed for appointments, promoting compliance and preparedness.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Front Office Assistant
Casper Orthopedics
Casper, WY
11.2022 - 12.2024
- Managed patient scheduling and appointment confirmations to optimize front office operations.
- Coordinated insurance verification processes, ensuring compliance with organizational standards.
- Assisted patients with intake forms and medical history documentation for accurate record-keeping.
- Maintained organized filing system for patient records, enhancing retrieval efficiency.
- Utilized electronic health record (EHR) systems to update patient information promptly and accurately.
- Volunteered to help with special projects of varying degrees of complexity.
- Improved team morale and office culture by recognizing birthdays and special events, fostering sense of community.
- Improved patient satisfaction with courteous and efficient handling of appointment scheduling.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Paraprofessional
Natrona County School District
Casper, WY
10.2019 - 11.2022
- Supported classroom activities, fostering an engaging learning environment for diverse student needs.
- Assisted teachers in implementing individualized education plans, enhancing student learning outcomes.
- Facilitated small group instruction, promoting collaboration and peer learning among students.
- Monitored student progress and behavior, ensuring adherence to school policies and procedures.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Coordinated communication between teachers, parents, and support staff to enhance student outcomes.
Receptionist
South Lincoln Medical Center
Kemmerer, WY
01.2014 - 11.2017
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communications between patients and medical staff to enhance service delivery.
- Processed patient registrations and insurance verifications with accuracy and attention to detail.
- Maintained organized records and documentation for patient files, improving accessibility for staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Associate of Science - Social Work
Casper College
Casper, WY06-2028
High School Diploma -
Kemmerer High School
Kemmerer, WY06-2012
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- EMR
- Relationship building
- Payment processing
Accomplishments
- Alpha Sigma Lambda, Walden University, 2022
- Phi Alpha Honor Society, Walden University, 2022
- Inducted Member, National Society of Leadership and Success (NSLS), Casper College, 2026
- Dean's Honor Roll, Casper College, 2026
Timeline
Patient Access Representative
Summit Medical Center
12.2024 - Current
Front Office Assistant
Casper Orthopedics
11.2022 - 12.2024
Paraprofessional
Natrona County School District
10.2019 - 11.2022
Receptionist
South Lincoln Medical Center
01.2014 - 11.2017
Associate of Science - Social Work
Casper College
High School Diploma -
Kemmerer High School