Jordhan Pantoja-Arreola

Texas City

Summary

Reliable front-of-house team member with experience in customer service, cash handling, and POS systems. Skilled at managing high-volume orders while maintaining accuracy, organization, and a positive customer experience. Known for strong communication, teamwork, and maintaining composure during busy periods.

Overview

years of professional experience

Work History

Cashier / Drive-Thru Associate

Hartz Chicken Buffet

04.2024 - 01.2026

Processed customer transactions efficiently using cash register and POS systems.
Provided friendly and efficient customer service in both front counter and drive-thru environments.
Managed high-volume orders while maintaining speed and accuracy during peak hours.
Addressed customer inquiries, concerns, and special requests in a professional manner.
Communicated clearly with team members to ensure accurate and timely order fulfillment.
Maintained cleanliness and organization of work area to support a positive customer experience.
Resolved customer issues calmly and effectively to ensure satisfaction.
Built positive relationships with repeat customers through consistent service.

Front of House Team Member

Chick-fil-A

08.2023 - 04.2024

Provided exceptional customer service, creating a welcoming and positive experience for all guests.
Managed front counter and drive-thru operations, efficiently processing orders and handling cash and digital transactions.
Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
Addressed customer inquiries, concerns, and special requests promptly and professionally.
Maintained cleanliness and organization of front-of-house areas to enhance the guest experience.
Assisted in training new team members on procedures, customer service standards, and best practices.
Handled high-volume service periods while maintaining accuracy, efficiency, and professionalism.
Resolved guest issues calmly and effectively to ensure satisfaction.

Education

General Studies – Pre-Nursing Pathway - Nursing

College of The Mainland

Texas City, TX

High School Diploma -

Texas City High School

Texas City, TX

05-2024

Skills

Customer Service
Customer Assistance
Strong Work Ethic & Integrity
Patience & Empathy
Cash Handling

Point-of-Sale (POS) Systems
Communication Skills
Time Management
Teamwork
Problem-Solving

Languages 𝜗𝜚

Spanish

Native or Bilingual

English