Jordin Springfield
Azusa,CA
Summary
Motivated and customer-focused professional with extensive experience in fast-paced environments. I excel in delivering exceptional service, training team members, and fostering a welcoming atmosphere. My strong communication skills and attention to detail make me a great fit for the team at Afters Ice Cream, where I am eager to contribute to creating memorable customer experiences.
Overview
10
10
years of professional experience
Work History
Azusa Pacific University, Resident Housing
Graduate Resident Coordinator
Azusa, California
07.2023 - Current
- Developed and implemented innovative strategies to promote student engagement in campus activities, showcasing strong leadership and organizational skills.
- Provided conflict resolution and guidance to residents, ensuring a supportive and positive living environment.
- Coordinated events and programs, demonstrating the ability to manage multiple tasks and deadlines effectively.
Robert Half Recruiting Agency
Office Assistant
Irvine, California
10.2020 - 12.2021
- Supported office operations through scheduling, communication management, and document organization.
- Enhanced team productivity by streamlining administrative processes and ensuring accuracy in data entry.
- Assisted in managing property accounts and resident payments while with KALCO Properties, ensuring accurate record-keeping and customer satisfaction.
- Organized and maintained project documentation during assignments with Balfour Beatty and Pacific Rim Capital, contributing to successful project management and coordination.
Pasadena City College
Professional Expert - Counseling Dept.
Pasadena, California
07.2016 - 02.2020
- Assisted students in navigating college resources, demonstrating excellent interpersonal and communication skills.
- Managed a high volume of inquiries and appointments, emphasizing organizational abilities and attention to detail.
- Mentored and trained student workers, fostering a collaborative and supportive work environment.
In-N-Out Burger
Associate
Glendale, California
08.2014 - 10.2016
- Delivered exceptional customer service in a high-volume, fast-paced environment.
- Promoted from Level 1 to Level 4, reflecting a strong work ethic and ability to excel under pressure.
- Trained new team members in customer service best practices, ensuring a consistent, high-quality experience for guests.
- Maintained a clean and welcoming dining area, contributing to a positive customer experience.
Education
Master of Science - College Counseling And Student Development
Azusa Pacific University
Azusa, CA05-2025
Bachelor of Arts - Psychology
California State University - Los Angeles
Los Angeles, CA05-2020
Associate of Arts - Social And Behavioral Sciences
Pasadena City College
Pasadena, CA06-2018
Skills
- Strong customer service orientation with a focus on creating positive experiences
- Ability to thrive in fast-paced, dynamic environments
- Proven team player with leadership and mentoring experience
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office Suite, data entry, and organizational tasks
Timeline
Azusa Pacific University, Resident Housing
Graduate Resident Coordinator
07.2023 - Current
Robert Half Recruiting Agency
Office Assistant
10.2020 - 12.2021
Pasadena City College
Professional Expert - Counseling Dept.
07.2016 - 02.2020
In-N-Out Burger
Associate
08.2014 - 10.2016
Master of Science - College Counseling And Student Development
Azusa Pacific University
Bachelor of Arts - Psychology
California State University - Los Angeles
Associate of Arts - Social And Behavioral Sciences
Pasadena City College
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