Jordin Wilks
Customer Service
COOS BAY,Oregon
Summary
Service-oriented and efficient bartender bringing a 14 year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Experience in restaurant operations, with outstanding multitasking and memorization skills. Eager to fulfill a customer service opportunity to apply knowledge of bar operations and service standards. Hardworking and energetic with a proven history of patron satisfaction.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Bar Server and Server
7 Devils Brewing
Coos Bay, OR
07.2021 - Current
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with customer as well as fellow co-workers
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Bartender
Groggs Irish Pub
Fresno, CA
12.2017 - 07.2020
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights and weekends.
Cell Phone Sales Representative
Wireless Advocates
Fresno, CA
04.2017 - 09.2019
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Operated product tools, equipment and point of sale terminals.
- Increased monthly sales [Number]% by recommending seasonal buy one get one sales, rebates and limited time offer
Education
High School Diploma -
Clovis West
Fresno, CA 06.2008 - 06.2011
Timeline
Bar Server and Server
7 Devils Brewing
07.2021 - Current
Bartender
Groggs Irish Pub
12.2017 - 07.2020
Cell Phone Sales Representative
Wireless Advocates
04.2017 - 09.2019
High School Diploma -
Clovis West
06.2008 - 06.2011