Jordiss Smith
Elk Grove,CA
Summary
Proven leader with a track record of enhancing operational efficiency at Sky Zone Franchise Group. Excelled in employee training and customer service, significantly improving guest satisfaction. Skilled in decision-making and cash handling, adept at fostering repeat business through exceptional customer engagement. Demonstrates a strong focus on safety and accuracy, driving results with a hands-on approach.
Overview
3
3
years of professional experience
Work History
Shift Lead
Sky Zone Franchise Group
11.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Sales Associate
Bed Bath and Beyond Distribution Center
10.2021 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Childhood Development - Early Childhood Education
Chico State University
Chico, CASkills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
Timeline
Shift Lead
Sky Zone Franchise Group
11.2022 - Current
Sales Associate
Bed Bath and Beyond Distribution Center
10.2021 - 09.2022
Childhood Development - Early Childhood Education
Chico State University
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