Jordon Bryant
Store Manager
Los Angeles,CA
Summary
Results-driven Store Manager with 8+ years of experience leading retail operations, driving sales performance, coaching high-performing teams, and delivering exceptional customer experiences. Experienced in hiring, KPI management, inventory control, merchandising, and team development. Seeking remote opportunities in Customer Success, Operations, or Account Management.
Overview
13
13
years of professional experience
Work History
Store Manager
G-STAR RAW
03.2023 - Current
- Promoted from Sales Associate to Store Manager after demonstrating strong leadership and operational performance.
- Managed scheduling, inventory, merchandising, and ensured operational compliance to enhance store effectiveness.
- Managed scheduling, inventory, merchandising, and operational compliance.
- Managed both stockroom and sales floor operations, ensuring inventory accuracy, visual merchandising, and exceptional customer service.
- Coordinated inventory shipments and replenishment, organizing stock to optimize store operations.
- Recruited, hired, trained, and coached store associates.
- Created staff schedules and monitored productivity, managing performance to align with business objectives.
- Analyzed sales trends and implemented revenue-driving strategies.
- Analyzed sales and operational data to identify opportunities for growth and improve store performance.
Stock Room Associate
Coach Outlet Store
04.2022 - 02.2023
- Enhanced stock room efficiency by implementing a streamlined inventory management system.
- Organized stockroom to ensure efficient inventory management and accessibility of merchandise.
- Assisted in receiving and processing shipments, verifying accuracy against packing lists.
- Trained new associates on stockroom procedures, enhancing team efficiency and knowledge sharing.
Customer Service Representative
Veteran Affairs
04.2018 - 09.2019
- Resolved customer inquiries using knowledge of veteran services and benefits.
- Improved resolution time with effective problem-solving for customer complaints.
- Facilitated communication between veterans and various departments to streamline service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Cotton On Group
05.2017 - 11.2017
- Processed cash transactions with precision, ensuring accuracy in all financial exchanges.
- Handled product returns to ensure customer satisfaction, exchanges and refunds in accordance with store policy.
- Organized and tagged merchandise for sales floor to enhance product presentation.
Customer Service Representative
PayPal
08.2013 - 09.2014
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted in processing claims, enhancing efficiency of service delivery to clients.
Education
High School Diploma -
Chapelgate Christian Adcademy
Marriottsville, MD06-2012
Skills
Inventory management
Product pricing
Order fulfillment
Customer service
Customer relations
Multitasking and organization
Goal prioritization
Problem-solving
Data processing
Timeline
Store Manager
G-STAR RAW
03.2023 - Current
Stock Room Associate
Coach Outlet Store
04.2022 - 02.2023
Customer Service Representative
Veteran Affairs
04.2018 - 09.2019
Sales Associate
Cotton On Group
05.2017 - 11.2017
Customer Service Representative
PayPal
08.2013 - 09.2014
High School Diploma -
Chapelgate Christian Adcademy