Jordon Buell
Portage,MI
Summary
Flexible hard worker ready to learn and contribute to team success. A highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Morley Companies
Portage, MI
08.2023 - Current
- Troubleshooted and resolved web application issues escalated from customer support and other departments 100% success rate.
- Assisted with analysis and data gathering in support of risk assessment.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Freelance Writer/SEO Content Writer
South County News/ Dirty South Hip Hop
Schoolcraft, MI
09.2021 - 02.2024
- Attend live sporting events and community board meetings.
- Interview locals, coaches, student athletes, and local government officials.
- Complete thorough research into assigned topics.
- Utilize exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Manage competing deadlines with efficiency.
Brand Ambassador
Pro Services– Content Creation Division
Portage, MI
05.2022 - 11.2022
- Spearheaded and developed successful social media marketing campaigns on a multitude of platforms, including but not limited to; Facebook, Twitter, Instagram, LinkedIn and Tik Tok
- (100,000+ impressions across all platforms)
- Increased recruitment efforts through social media campaigns resulting in higher application rate to organizations Maintenance Technician Apprenticeship Program.
- Interfaced with local, state, and congressional government officials resulting in documented special tributes of recognition for organizational excellence.
- Received organizational recognition from Kalamazoo County Commission by naming October as “Maintenance Technician’s & Skilled Trades Month.”
- Designed and implemented a recruiting pipeline through KRESA/Portage Public Schools for new recruits for organizations Maintenance Technician Apprenticeship Program.
- Scripted Executive Vice President’s formal addresses to internal and external audiences.
Education
Bachelor of Arts - Film, Video, Media Studies
Western Michigan University
04.2020
Skills
- Proficient in Microsoft Office Suite, heavy emphasis on Excel & Word
- Experience with digital marketing campaigns & social media management
- Well-versed in SEO Marketing Tools & Keyword Research
- Skilled with content creation on a multitude of platforms
- Inbound and Outbound Calling
References
References available upon request.
Timeline
Customer Service Representative
Morley Companies
08.2023 - Current
Brand Ambassador
Pro Services– Content Creation Division
05.2022 - 11.2022
Freelance Writer/SEO Content Writer
South County News/ Dirty South Hip Hop
09.2021 - 02.2024
Bachelor of Arts - Film, Video, Media Studies
Western Michigan University