Jordon Everley
Brigham City,UT
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
17
17
years of professional experience
Work History
Service Manager
Young Automotive
Morgan, UT
02.2023 - Current
- Coordinated service department workflow to improve repair order accuracy and customer satisfaction.
- Supervised technicians, advisors, BDC & detailers to maintain efficient service drive operations.
- Reviewed repair estimates and approved recommendations for warranty and customer-pay work.
- Trained team members on service processes, documentation, and customer interaction expectations.
- Analyzed department performance to identify process improvements and operational gaps.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Fleet Service Advisor
Young Automotive
Ogden, UT
04.2013 - 01.2023
- Coordinated fleet service appointments, balancing repair priorities and technician availability.
- Communicated repair updates to fleet clients, ensuring clear expectations and timely status changes.
- Prepared repair orders, verifying vehicle concerns, authorization details, and service documentation.
- Reviewed maintenance recommendations, explaining required repairs and approved services to customers.
Car Salesperson
Westland Ford
Ogden, UT
01.2010 - 04.2013
- Guided customers through vehicle selection, features, and financing options
- Built rapport with buyers to identify needs and recommend suitable models
- Presented product demonstrations and answered questions during test drives
- Negotiated pricing and trade-in terms within dealership guidelines
Education
Accounting Basics -
Center of Excellence Young Automotive
Layton, UTHigh School Diploma -
Morgan High School
Morgan, UT04-2005
Elements of Leadership -
Center of Excellence Young Automotive
Layton, UTSkills
- Positive attitude
- Team leadership
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Conflict resolution
Timeline
Service Manager
Young Automotive
02.2023 - Current
Fleet Service Advisor
Young Automotive
04.2013 - 01.2023
Car Salesperson
Westland Ford
01.2010 - 04.2013
Accounting Basics -
Center of Excellence Young Automotive
High School Diploma -
Morgan High School
Elements of Leadership -
Center of Excellence Young Automotive