Jordon Richardson
Wilmington,DE
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Team Leader
UrbanPromise Wilmington
Wilmington, DE
06.2023 - 08.2024
- Maintained a positive work environment that promoted collaboration between team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Managed conflict resolution within the team to maintain a positive work environment.
- Maintained positive working relationship with fellow staff and management.
- Generated reports detailing employee absences, tardiness, and overtime hours worked.
- Provided recommendations for improving program operations based on findings from evaluations.
- Managed multiple simultaneous projects within tight deadlines.
- Documented evaluation processes, methods used, results obtained and conclusions drawn.
- Reviewed policies, procedures and practices related to program operations.
Education
Concord High School
Wilmington, DE06-2025
Skills
- Quality Improvement
- Team Supervision
- Technical Support
- Complaint resolution
- Work Planning
- Evaluating Employee Work
- Team motivation
- Leadership
Affiliations
- I enjoy playing bass guitar
- I write in my free time
- I workshop my own business and ideas
- Art and creative writing are my specialty
- I like organizing, rearranging, cleaning
Languages
Spanish
Limited
Japanese
Elementary
Timeline
Team Leader
UrbanPromise Wilmington
06.2023 - 08.2024
Concord High School
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