Jordon Roering
Tomah,WI
Summary
Hardworking, team oriented individual with banking, sales, and management experience. Readily and willing to learn. Ability to research specific topics to better understand products for customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Breaking The Case LLC
05.2020 - Current
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Sales Associate
BeMobile
10.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Member Service Representative
TACU Credit Union
01.2018 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Education
High School Diploma -
Tomah High School
Tomah, WI05.2019
Skills
- Staff Training
- Policy and Procedure Implementation
- Market Growth
- Goal Attainment
- Purchasing and Procurement
- Business Intelligence
- Product Management
- Employee Relations
- Budgeting and Cost Control
- Social Media Marketing
Certification
Customer Service Representative
Sales Fundamentals
Timeline
Operations Manager
Breaking The Case LLC
05.2020 - Current
Sales Associate
BeMobile
10.2019 - 05.2020
Member Service Representative
TACU Credit Union
01.2018 - 06.2019
High School Diploma -
Tomah High School
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