Jordon Wilkie
Charlotte,NC
Summary
I am a, people focused, professional with experience supporting customers, managing accounts, and leading operations across multiple industries. I'm known for clear communication, adaptability, and building trust in client facing and team leadership roles. My experience in logistics, property services, and construction has shaped my service minded approach, allowed me to consistently deliver high quality results while keeping teams and processes running smoothly. Willing to relocate to: Charlotte, NC Authorized to work in the US for any employer
Overview
1
1
Certification
12
12
years of professional experience
Work History
District Manager
Valet Living
Charlotte, NC
05.2023 - 07.2026
- Supported service operations across 25-35 multi-family communities, enhancing waste management and resident amenity services.
- Served as main contact for property managers and tenants, ensuring consistent service and prompt issue resolution.
- Trained and coached team members, helping reduce turnover by 20% and maintain service quality.
- Streamlined processes and conducted compliance audits, reducing service complaints by 30%.
Sales Representative/Account Manager
Total Quality Logistics (TQL)
Charlotte, NC
03.2021 - 05.2023
- Prospected and onboarded new clients while maintaining active accounts as a consistent point of contact, balancing relationship-building with operational needs.
- Managed client accounts and coordinated logistics solutions to enhance client satisfaction through proactive problem solving and relationship building.
- Advised clients on transportation solutions and operational challenges, fostering trust and collaboration.
- Developed internal processes to streamline communication, improving service reliability and responsiveness.
IELTS Invigilator & Assessment Reviewer (Part-Time)
ELS LANGUAGE CENTERS
Charlotte, NC
07.2018 - 05.2023
- Hand-graded written, verbal, and listening exams with attention to detail, influencing assessment accuracy and students' future opportunities.
- Monitored exams for international students seeking U.S. naturalization, ensuring compliance with testing protocols to uphold exam integrity.
- Provided primary support for students and staff during high-stakes naturalization exams, addressing questions and fostering a fair, organized testing environment.
Stormwater Operations Manager: Construction/Landscaping
Dragonfly Pond Works
Charlotte, NC
12.2017 - 03.2021
- Managed stormwater and landscape maintenance operations, focusing on scheduling, inspections, and project coordination to ensure smooth daily operations.
- Oversaw multiple field crews, ensuring safety and quality standards while maintaining equipment readiness and reducing potential project delays.
- Coordinated with property managers, inspectors, and regulatory agencies to resolve issues and uphold compliance with applicable regulations.
- Served as primary client contact, providing updates, managing expectations, and ensuring successful project outcomes.
Assistant General Manager
Chipotle Mexican Grill
Matthews, NC
05.2014 - 12.2017
- Managed scheduling, training, and shift coverage for a team of 30+ employees, fostering a productive and engaged workforce.
- Supported daily restaurant operations, enhancing guest experience and team performance while upholding high service standards.
- Resolved customer concerns directly, ensuring efficient and professional issue resolution to maintain customer satisfaction.
- Ensured compliance with health standards by maintaining strict food safety and handling protocols.
Education
Some College - Business Administration
East Carolina University
Greenville, NC05-2014
Skills
- Operations management
- CRM optimization
- Supply chain operations
- Supply chain
- Revenue growth
- Sales growth
- Budgeting strategies
- Risk assessment
- Microsoft Excel
- Microsoft Outlook and Office
- Negotiation skills
- Blueprint analysis
Certification
- CPR/AED
- Present
- OSHA 10
- DOT Medical Card
- November 2021 to November 2023
- Stormwater SCM Inspection & Maintenance
- March 2019 to December 2021
- Driver's License
- Food Handler Certification
- Food Safety Certification
Timeline
District Manager
Valet Living
05.2023 - 07.2026
Sales Representative/Account Manager
Total Quality Logistics (TQL)
03.2021 - 05.2023
IELTS Invigilator & Assessment Reviewer (Part-Time)
ELS LANGUAGE CENTERS
07.2018 - 05.2023
Stormwater Operations Manager: Construction/Landscaping
Dragonfly Pond Works
12.2017 - 03.2021
Assistant General Manager
Chipotle Mexican Grill
05.2014 - 12.2017
Some College - Business Administration
East Carolina University