Jordy Rodriguez
Antioch,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the POS industry. A solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Agent (Restaurant Managemnt)
IBEX Global
Managua, Nicaragua
05.2021 - 06.2023
- Provided assistance to customers regarding account information, billing inquiries, and technical support through phone, email, and chat.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses resolving customer complaints by investigating issues and providing the best solutions.
- Revised billing inquiries, which included taxes, services fees and final sales in a timely and professional manner.
- Educated the customers on how to structure their entire menus and teach them on how to use the POS system.
- Also educated them on how to generate more revenue in their restaurants using the tools offered by our Toast POS system.
- Provided recommendations for improving internal processes to reduce errors and discrepancies.
Independent Contractor
Self
Kucra Hill, Nicaragua
03.2018 - 03.2021
- Contract work mixing cement and installing tiles floor; Worked in roofing on both residential and commercial.
- operated backhoe moving soil, digging trenches and other miscelaneos work.
- Managed daily operations of the business, including budgeting and financial reporting.
Asset Protection Investigator
Walmart
Pittsburgh, CA
10.2023 - 04.2024
- Ascertained, investigated, and alleviated internal and external theft and fraud.
- Interviewed individuals suspected of internal theft or shoplifting.
- Inspected stores regularly to ensure compliance with established policies and procedures related to asset protection.
- Analyzed data from various sources such as CCTV footage, sales records, and incident reports to identify trends in loss prevention activities.
Amazone Delevery Driver
Amazone
Richmond, CA
04.2024 - 05.2024
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Skills
- Salesforce
- Case Management
- Information Verification
- Call Control
- Information Updates
- Billing Inquiries
- Customer Service
- Flexible and Adaptable
- Security management
Accomplishments
- I was promoted to SME (subject matter expert) due to great knowledge of the database and management tools that helped agents efficiently achieve customer satisfaction.
- Led team to achieve great scores, earning recognition from upper management which then led to financial reward and incentives.
- I was recognized for perfect attendance for 2 years.
Timeline
Amazone Delevery Driver
Amazone
04.2024 - 05.2024
Asset Protection Investigator
Walmart
10.2023 - 04.2024
Customer Service Agent (Restaurant Managemnt)
IBEX Global
05.2021 - 06.2023
Independent Contractor
Self
03.2018 - 03.2021