Jordy Rodriguez
Antioch,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in POS industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
IBEX Global
Managua, WV
05.2021 - 06.2023
- Answered customer inquiries in a timely and professional manner.
- Provided assistance to customers regarding account information, billing inquiries, and technical support.
- Resolved customer complaints by investigating issues and providing solutions.
- Assisting billing, sales, tax, amongst other inquiries,
- Helping customers billing entire menus and teaching them how to use the POS system, Also how to get more income in their restaurants using the tools offered by the system.
Skills
- Case Management
- Information Verification
- Call Control
- Information Updates
- Billing Inquiries
- Customer Service
Languages
Spanish
Native/ Bilingual
English
Professional
Accomplishments
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Promoted to SME due to great knowledge of the database and management of tools that achieved agents efficiency and customer satisfaction.
- Led team to achieve great scores, earning recognition from upper management and financial reward.
- Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Agent
IBEX Global
05.2021 - 06.2023
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