Jordyn Clay
Fort Wayne,IN
Summary
Proven leader in retail operations management, adept at boosting sales and enhancing customer engagement through innovative merchandising strategies and effective team development. At Gap Inc, significantly increased employee performance and retention. Skilled in Microsoft Office, with a talent for revenue forecasting and visual merchandising, achieving notable sales growth.
Overview
6
6
years of professional experience
Work History
Assistant Manger of Customer Operations
Gap Inc
12.2019 - Current
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Promoted brand loyalty by effectively communicating the value of various products or services offered by the company.
Cash Lead
American Eagle Outfitters
Michigan City, IN
05.2018 - 08.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with management to develop strategies for increasing sales through upselling techniques.
- Mentored new cashiers, providing thorough training on company policies and procedures.
- Consistently met or exceeded performance goals through dedication to excellent service and attention to detail.
Education
Bachelor Of Science In Business - Business Management
Purdue Northwest
Westville, INSkills
- Recruiting and interviewing
- Employee Performance Evaluations
- Retail Operations Management
- Team Development
- Visual Merchandising
- Schedule Management
- Revenue Forecasting
- Sales Planning
- Microsoft Office proficient
- Budgeting and forecasting
Timeline
Assistant Manger of Customer Operations
Gap Inc
12.2019 - Current
Cash Lead
American Eagle Outfitters
05.2018 - 08.2019
Bachelor Of Science In Business - Business Management
Purdue Northwest