Jordyn Dabney
NJ
Summary
Experienced Clinical Technician and customer service professional with expertise in patient care in a fast-paced environment. Skilled in using Electronic Health Records (EHR) digital software at Visionworks to maintain accurate patient records and ensure smooth clinic operations. A dedicated Healthcare Administration student focused on advancing my career in Healthcare, with strong attention to detail, adaptability, and a commitment to improving patient care.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Optometrist Assistant
Visionworks Doctors of Optometry
12.2023 - Current
- Improve patient experience by efficiently scheduling appointments and managing follow-ups.
- Conduct pre-examinations, including gathering medical history and relevant health information using the Electronic Health Record (EHR) system.
- Manage patient insurance, making sure they are eligible prior to exam.
- Streamline office processes by verifying insurance and maintaining up-to-date information on coverage changes.
- Contribute to a positive office environment by providing excellent customer service to patients.
- Maintain a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
Shift Leader
Playa Bowls
07.2022 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Oversaw daily cash handling procedures by counting the register at the start of each shift.
Education
Bachelor of Science - Health Administration
Rutgers University
New Brunswick, NJ05-2026
Skills
- Patient care coordination
- Clinical support
- Pre-exam testing
- Verifying Insurance
- Training assistance
- Customer Service
Certification
- Certified Optometric Assistant (COA)
- CPR certified
Timeline
Optometrist Assistant
Visionworks Doctors of Optometry
12.2023 - Current
Shift Leader
Playa Bowls
07.2022 - 11.2023
- Certified Optometric Assistant (COA)
- CPR certified
Bachelor of Science - Health Administration
Rutgers University
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