Beatrice Gutierrez
Edinburg,TX
Summary
Dedicated Optometrist Assistant with expertise in patient screening, contact lens fitting, and customer service. Committed to enhancing patient care through effective coordination and comprehensive education.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Optometrist Assistant
Family Vision Care
Pharr, Texas
09.2020 - Current
- Assisted optometrists in examining patients, including providing preliminary patient screenings and taking patient medical histories.
- Educated patients on eyewear options and proper lens care to enhance their understanding and satisfaction.
- Explained how to properly insert, remove and care for contact lenses.
- Provided assistance with fitting frames for eyeglasses or contacts lenses.
- Managed patient records and updated medical information accurately.
- Reviewed patient charts prior to examinations to ensure accuracy of information.
- Prepared examination rooms and ensured equipment was ready for use.
- Scheduled appointments and coordinated patient follow-ups efficiently.
- Communicated effectively with patients regarding insurance and billing inquiries.
- Managed inventory of optical supplies and streamlined ordering process to ensure availability.
- Maintained a clean work environment by wiping down equipment between uses, disposing of biohazardous materials in accordance with safety standards.
- Trained new staff on optometric testing procedures and clinic protocols to improve team efficiency and service quality.
Door-to-Door Sales Representative
Eastwood Energy
McAllen, Texas
02.2020 - 04.2020
- Engaged potential customers through targeted door-to-door presentations and product demonstrations, fostering interest in renewable energy solutions.
- Educated clients on energy solutions, highlighting benefits of renewable resources to enhance customer understanding and interest.
- Conducted market research to identify new sales opportunities in neighborhoods.
- Managed customer inquiries and addressed concerns effectively, ensuring positive interactions and reinforcing customer trust.
- Welcomed customers at their homes with a friendly introduction.
- Collected payments from customers, including cash, check or credit card transactions.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
- Provided detailed information about the products being sold and answered customer questions.
Sales Store Manager
Mobilelink Cricket
Pharr, Texas
02.2019 - 02.2020
- Led daily store operations and ensured compliance with company policies.
- Managed the day-to-day operations of the store including overseeing staff, scheduling shifts, and resolving customer complaints.
- Engaged and motivated sales representatives to consistently achieve individual and store goals.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Planned and executed product launches and promotions to attract customers and boost sales.
- Organized promotional displays to enhance customer engagement and boost sales.
- Trained and mentored staff on product knowledge and customer service techniques to enhance customer experience.
- Prepared weekly sales forecasts based on current market trends.
Store Sales Manager
ASA Communication (Cricket Wireless)
Alton, TX
08.2016 - 02.2019
- Managed the day-to-day operations of the store including overseeing staff, scheduling shifts, and resolving customer complaints.
- Led daily store operations and ensured compliance with company policies.
- Trained and mentored staff on product knowledge and customer service techniques to enhance customer experience.
- Engaged and motivated team of sales representatives to achieve individual and store goals.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Planned and executed special events like product launches and promotions to drive customer traffic and increase sales.
- Organized promotional displays to enhance customer engagement and boost sales.
- Managed inventory levels by ordering and restocking merchandise to maintain optimal stock availability.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Oversaw daily cash handling procedures and ensured accuracy of financial records.
- Prepared weekly sales forecasts based on current market trends.
Team Member
Stripes Convenience Store
Palmview, TX
08.2015 - 03.2017
- Welcomed customers with a smile, creating a friendly atmosphere upon entry.
- Operated cash register and processed customer transactions efficiently.
- Received, processed, and stocked merchandise in accordance with store policies.
- Enhanced team safety and productivity by removing hazards and maintaining neat, well-stocked areas.
- Cultivated strong working relationships with peers and upper management to foster collaboration.
Cashier
Walmart
Mission, Texas
08.2012 - 02.2013
- Assisted customers with product inquiries and store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Addressed customer concerns with professionalism and courtesy.
Education
11th Grade -
Edinburg High School
Edinburg, TXSkills
- Patient screening
- Contact lens fitting
- Eyewear education
- Patient education
- Pre-testing procedures
- Medical record management
- Insurance verification
- Equipment preparation
- Patient care coordination
- Optometric sales
- Inventory management
- Payment collection
- Customer service
- Client relationship management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Optometrist Assistant
Family Vision Care
09.2020 - Current
Door-to-Door Sales Representative
Eastwood Energy
02.2020 - 04.2020
Sales Store Manager
Mobilelink Cricket
02.2019 - 02.2020
Store Sales Manager
ASA Communication (Cricket Wireless)
08.2016 - 02.2019
Team Member
Stripes Convenience Store
08.2015 - 03.2017
Cashier
Walmart
08.2012 - 02.2013
11th Grade -
Edinburg High School